Taylor Swift’s dream trip was almost ruined by cruel hotel tactics – it could cost her thousands of dollars

A Taylor Swift fan was left furious after Booking.com canceled the hotel room she booked to attend a concert before putting it back on sale for eight times the price.

Sarah Fournier, 22, has bad blood with the online travel market after it almost ruined her dream of attending an Eras Tour concert in November 2024 in Toronto.

The Montreal native started planning the trip with three friends 15 months in advance, but even the best-laid plans can turn into a cruel summer.

Knowing full well that hotel prices would skyrocket on the eve of the Eras Tour, Fournier quickly booked rooms in August 2023, even before he had tickets.

“My first thought was to go to Booking.com,” Fournier told CBC’s Go Public.

A Taylor Swift fan was left furious after Booking.com canceled the hotel room she booked to attend a concert before putting it back on sale for eight times the price. Pictured: Swift in 2023

Fournier’s friends (pictured) thought their wildest dreams were coming true after booking three nights at two venues for $1,500 and securing tickets soon after.

Fournier’s friends thought their wildest dreams were coming true after booking three nights at two places for $1,500 and getting tickets soon after.

But Booking.com became the Antihero when the agency sent him an email saying his reservations had been cancelled.

By then, Swiftie-inspired demand had skyrocketed, and the site was offering similar hotel rooms for up to $8,000.

With prices almost eight times higher than when Fournier first booked, he knew that I couldn’t just shake it off.

Fournier decided to investigate why his reservations had been cancelled.

The agency told him that the reservations were canceled because the properties he had reserved, Downtown Suites and Gestic Front Street, “were no longer operational.”

However, the first hotel told him that the reservation had been canceled due to a “glitch” on the Booking.com website.

Downtown Suites offered him the option to rebook directly through them, but Fournier saw red and declined when they quoted him a higher rate than before.

Fournier sensed that the offer was causing problems and decided to record the conversation when he called Gestic Front Street.

Fournier (pictured) started planning the trip with three friends 15 months in advance, but even the best-laid plans can turn into a cruel summer.

Booking.com became the Antihero when the agency sent an email saying that reservations for Fournier and his Swiftie friends (pictured) had been cancelled.

After detailing what had happened with his reservation, he asked the representative, “Don’t you see any problem with that?”

“Of course not,” they replied. “Our goal in business is to maximize profits.”

Gestic told Fournier that his reservation was one of about 60 reservations that were cancelled. The hotel has since begun operating under a different name, but did not reveal what it was.

Booking.com told Go Public that it removed the two hotels Fournier booked from its website for not meeting terms and conditions, although it did not provide further details.

Fournier said the company also didn’t help her find alternative accommodations, only providing her with much more expensive options that were further away from Swift’s concert venue.

Booking.com said Fournier’s experience is “extremely rare” and that it is “constantly innovating and improving” its security protocols so that its 29 million listings comply “with local laws and requirements.”

In the end, Fournier managed to find free accommodation at a family friend’s house.