Chipotle has gotten back at a customer who took to social media to criticize the chain for the quality of his recent order.
Trevor Wallace posted a viral video on TikTok complaining about his Chipotle order for several reasons, including the quality of the utensils provided with his meal.
He said Chipotle forks are “soft and hard at the same time” and called them “al dente,” but the video showed how he was given standard white utensils, along with a hard plastic container instead of the usual cardboard and metal container.
Chipotle trolled Wallace, sending him a box of forks in a catering box with a note saying the restaurant chain didn’t want him to “go without an al dente again.”
“I don’t give a damn about forks! Give me my unlimited burrito pass!” Wallace shouted in his July 22 TikTok.
Trevor Wallace came under fire from Chipotle after he complained about his order in a video he posted on TikTok last week
Wallace ordered his Chipotle bowl through Postmates on July 21 and claimed he gave the driver a 25 percent tip for a meal he called a “bowl of crap.”
Wallace left his Chipotle bowl on the table after removing it from the bag and claimed it was not the same as the ‘OG’ one.
“It’s not the same if you don’t have a soggy plate that leaves a trail of snail grease on the counter after you eat it,” Wallace said.
She then compared the size of the Chipotle bowl to the size of her hand and said the store giving her a white plastic fork was “the most disrespectful” thing they could do.
Wallace went on to ask about Chipotle’s forks, which are black and, in the TikToker’s words, “al dente.”
She compared the white fork to a utensil she would find in a break room while eating lunch and accused the Postmates driver of eating her real Chipotle bowl in the car.
Wallace continued his speech by saying that his Chipotle order deserved a court case and claimed that the restaurant chain’s employees had lost their minds.
Wallace claimed that his Chipotle plate was not the same as the original. In addition to the forks, the restaurant chain added a note referencing Wallace’s nickname for the utensil.
Wallace mentioned Keith Lee, a popular food critic who destroyed two meals he ordered at one of his restaurants.
The influencer posted a May 3rd TikTok of himself trying dishes from Chipotle’s menu after believing the company had changed for the worse.
Lee ordered three items: a steak quesadilla, a chicken al pastor bowl with fajitas, corn, salsa, medium salsa and sour cream, and a burrito made with crispy tortillas, chicken, cheese, sour cream, mild salsa and fajita sauce.
He gave a positive review to the burrito order, but criticized the main dish and the steak quesadilla.
Lee said he couldn’t taste any flavor when he tasted it and that everything was “frozen.”
He added that it tasted like it was in a refrigerator and gave the $12 to $13 dish a two out of ten for taste and quality.
Regarding the quesadilla, Lee said the steak tasted like it was frozen and had no flavor.
Lee, the popular food critic who Wallace mentioned in his first complaint about Chipotle on TikTok, trashed two meals he ordered at one of its locations last May.
“They might as well have just put it in a bag like Costco chicken,” wrote one TikToker.
“I work at Chipotle and I’m not going to lie, we still have the black forks and regular bowls so I don’t know what this is,” the alleged employee wrote.
One person commented: ‘As someone who works in a restaurant, I probably ran out of the regular products and went to a restaurant warehouse and bought that.’
TikTok users also praised the restaurant chain’s response, with some saying it was the funniest one they had ever seen.
‘I can only imagine the intern proposing this to the boss… “Listen to me; we’re sending him a box of forks.” “Do it.” Gold,’ one TikTok commented.
“Let’s applaud Chipotle’s PR team because I’m still laughing,” wrote another TikTok user.
The Daily Mail has reached out to Chipotle for comment.
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