Customers who decided to take advantage of the program shipped on their older Kindles assumed that Colorsoft would replace their current e-reader. Unexpected display issues meant this didn’t go as planned. They have taken their complaints to reddit and reviews about it Colorsoft Product Page on Amazon, which has a 2.5/5 star rating.
It’s worth noting that not everyone has run into the screen issue (I didn’t notice it on my Colorsoft review unit), but if you do, you should contact Amazon’s customer service team for a refund or a replacement. But this is where things get complicated. If you choose a refund and have used the discount, you will only receive the exact amount you paid. Since the 20 percent off coupon is no longer valid, you’ll now have to pay full price for Colorsoft every time Amazon starts shipping it again. If you decide to wait for a replacement, you will have to wait approximately three to five weeks to receive the replacement model.
Waiting until mid-December might be fine for some, but those who upgraded from their previous e-readers are left without devices. Even if customers decide to use the rebate to purchase a new Paperwhite or basic Kindle, they can’t take advantage of trade-in promotions because they no longer have devices to ship. Instead, they will have to pay full price. According to several reviews on the Colorsoft product page on Amazon, customer service representatives have told customers that the original discount cannot be transferred to another Kindle. (It doesn’t help that Amazon’s new line of e-readers is more expensive than their predecessors.)
Some customers have had better luck. Depending on the trade-in, Amazon will sometimes deposit the gift card into your account instantly as long as you ship the device within 30 days. Some kept their original Kindles until they received the new one, while one customer managed to get an extension upon their return. He instant payments They seem to apply only in the US: In multiple Reddit threads, people in the uk They say Amazon needs to evaluate its devices before receiving trade-in credit.
I didn’t experience the yellow bar or discoloration on my review unit, but I had some other reservations about Colorsoft. The color screen is impressive, but the constant updating to render colors and loading times is a bit jarring (this is a problem on most color e-readers). It’s also overpriced, costing $80 more than the Paperwhite Signature, which has many of the same features except the color screen. Colorsoft doesn’t have page turn buttons or stylus support, which doesn’t make it seem like good value for money either.
We reached out to Amazon about these complaints, but the company had not commented as of press time.