A social media influencer is calling out Saks Fifth Avenue for allegedly not accepting the return of her dress, even though she said there was “nothing wrong with it.”
Brittany Paige, who has just over 30,000 followers on a TikTok dedicated to her lifestyle content, posted a video on Thursday criticizing the American luxury retailer for refusing to return a $700 Ramy Brook dress.
It was just one of several dresses Paige bought for her sister’s wedding, where she was a bridesmaid.
In the end she didn’t choose the dress she bought at Saks, so she decided to return it. Only, she claims, the store returned the dress to her after a month without a refund.
‘Don’t shop at Saks Fifth Avenue. “There’s something very fishy going on with Saks, and they’re basically robbing and scamming people left and right,” he said at the start of his tiktok.
Brittany Paige, who appears in her viral TikTok video, said she called customer service after retrieving the dress. She said an agent told her that Saks would not accept the dress because “it had deodorant stains, smell and looked worn.”
A Saks spokesperson did not directly address Paige’s issue when DailyMail.com approached the company for comment, but did explain that an increase in online fraud is what prompted a change to its returns process (pictured , Saks Fifth Avenue in Manhattan).
She called customer service after retrieving the dress. She said an agent told her that Saks would not accept the dress because “it had deodorant stains, smell and looked worn.”
I’m researching the dress. I’m showing my mom like, “Mom, can you smell this?” Not only does the dress have tags, but there’s nothing wrong with it,” Paige said.
He added: “I wore it for five minutes while I tried it on in my apartment.”
His video has received more than 471,000 views and has attracted dozens of commenters who complain about having similar problems with Saks.
A Saks spokesperson did not directly address Paige’s issue when DailyMail.com approached the company for comment, but explained that an increase in online fraud is what prompted a change to its returns process.
‘Across the retail industry, there has been an increase in online fraud, particularly related to returns. “That’s why we’ve added more rigorous steps to our returns process, including additional quality control and stronger authentication,” according to the Saks spokesperson.
The statement continues: ‘In some cases, this has unfortunately resulted in longer than expected return processing times. “Our top priority is ensuring our customers enjoy the luxury shopping experience Saks is known for and we will continue to take steps to improve our processes in the future.”
After Saks returned the Ramy Brook dress, Paige called customer service again to ask about a solution to her situation.
She was allegedly told to send photos of the dress to the company so they could “open a case.”
Paige said she sent eight photos of the dress and then showed them on the screen.
It claims here that there are no deodorant stains, as the company supposedly claimed.
Paige said she sent eight photos of the dress and then showed them on the screen.
She showed a picture of the inner top of the dress and claimed there were no deodorant stains as Saks had allegedly claimed.
Saks allegedly emailed her back and gave her the same excuses as to why they couldn’t refund her money: “deodorant stains and body odor.”
He called two more customer service representatives, who allegedly told him they did not have the authority to accept the return.
Paige claimed that a representative even told her that there didn’t seem to be anything wrong with the dress, but told her that all she could do was wait for another email from Saks.
“This is supposed to be a high-end department store,” Paige said.
Paige also claimed that she had returned two other Saks dresses in the past. He said he didn’t get his money back until 60 days had passed, even though the company’s return policy states that customers can expect “a full refund within 30 days.”
She also claimed that she had returned two other Saks dresses in the past. He said he didn’t get his money back until 60 days had passed, even though the company’s return policy says customers can wait.”a full refund within 30 days.’
“I called every week to speak to customer service representatives,” Paige said, adding that every time she spoke to someone on the phone, they allegedly told her there was nothing they could do about the wait time.
‘I have not one, but two friends who told me they bought something from Saks and Saks sent them a different item. “When they tried to return it, Saks would not accept the return,” he added.
“A friend bought a Gucci wallet for her husband for Christmas, they sent her a lower value wallet and they wouldn’t accept the return,” Paige continued.
‘My other friend bought sneakers and they sent her a different pair of sneakers. Different brand, two different sizes. They would not accept the return. He returned it twice and was rejected twice.
Many of her viewers flooded the comments to share similar bad experiences with Saks.
‘EXACTLY the same thing happened to me with a very expensive dress for a wedding too. I tried it like you for 5 minutes and went through the whole ordeal you went through,” one person wrote.
Another wrote: ‘Same thing happened to me! But karma finally caught up to them when I bought a $130 bracelet that was on sale and they sent me a $2k bracelet instead.’
A third said: ‘YES!!!! It happened to me!!!! It was an expensive $400 dress!!! And they rejected me twice! I had to call the bank and file a claim and it took me over two months to settle it.’
Paige responded to this commenter by asking if her credit card company had refunded her. She claims her credit card can’t do anything because Saks said the dress was damaged.
The commenter said she sent her bank, Chase Bank, evidence that her dress was perfectly fine.
“It took a while but I got a refund,” he wrote.
In the end, Paige told the Independent that Saks accepted the return. But he still embarrassed the company for what it allegedly put him through.
Many viewers suggested that Paige go to a Saks store on Fifth Avenue to return it.
In a follow-up video, he addressed this topic and revealed that Saks.com, the online retailer, and Saks Fifth Avenue, the brick-and-mortar stores, became separate businesses in 2021.
Customers can return items in the store, but Paige expressed skepticism that doing so would help.
Paige spoke to him Independent and revealed that the return of her Ramy Brook dress has already been accepted.
She told the outlet that a member of Saks Fifth Avenue’s executive team called her on September 27 and informed her that she would receive a return label from FedEx.
Three days later, this person called again and informed him that he had issued the refund.
“While I’m happy that my issue appears to be resolved (I’ll believe it when I officially see the money back on my credit card), I’m still incredibly frustrated for all the other people who had a similar experience to me.” Paige said.
‘Customers should not have to post TikTok videos publicly shaming a brand to get a refund for a purchase they legitimately returned.
‘If a brand does not want to accept returns, then they should modify their returns policy to not allow returns. Instead, Saks is misleading its customers by claiming that returned items are damaged, when they are not.
