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Photos taken by travelers showing ‘disgusting’ meals and shabby furniture in its lounges have led one frequent flyer to brand Qantas ’embarrassing’ – with the airline even forced to apologize for a ‘horrible’ meal served in one of its business class lounges.
Australia’s national airline has been criticized in recent days for the allegedly declining quality of the overall presentation and meals served in its lounges and on board its planes.
An irate customer shared a photo of oatmeal-like porridge served on a Melbourne-LA flight on Monday.
“The most disgusting food we have ever eaten in our lives,” they wrote.
“One bite of every meal served at QantasQF93 in Los Angeles was terrible. The children went 14 hours without eating anything at all.
“The criminals who run this shitty airline should be put behind bars.”
Australia’s flag carrier has been criticized in recent days for the allegedly declining quality of meals served in its lounges and on board its planes.
Qantas has apologized for the meal which was served in the Sydney Business Class lounge on Thursday and Friday last week.
Another customer who flew from Sydney to Melbourne shared an image of what was supposed to be pizza but looked more like a pile of regurgitated olives, peppers and cheese.
The airline even apologized for one of the meals it served in Sydney’s Business Class lounge on Thursday and Friday last week.
One customer described the braised short rib dish as “horrible,” according to Yahoo News.
“This was served to paying customers. I looked at it and even tried it.
“This airline has really sidelined itself.”
A Qantas spokesperson said the airline was “incredibly disappointed with the way this meal was presented”.
A customer who flew from Sydney to Melbourne shared an image of what was supposed to be pizza but looked more like a pile of regurgitated olives, peppers and cheese (pictured)
Other social media users have shared bad experiences with Qantas food (pictured: a meal believed to be shepherd’s pie)
A furious customer shared a photo of gruel-like porridge served on a Melbourne to LA flight on Monday (pictured). “The most disgusting food we have ever eaten in our lives,” they said
“We pride ourselves on providing enjoyable dining experiences, which falls well short of our high standards. »
It appears that the airline has opened an investigation into this meal.
Another disgruntled high-flyer has shared photos of “absolutely disgusting” frayed and stained seats at the Sydney International Business Lounge.
The traveler told Yahoo he was a Lifetime Gold Qantas frequent flyer for almost two decades but stopped flying with them due to declining standards.
“(I can’t believe) how high Qantas has gotten when their prices are ridiculous compared to other international airlines,” he added.
In a statement to Daily Mail Australia, Qantas said the chairs were replaced last month.
Another disgruntled high-flyer shared photos of ‘absolutely disgusting’ frayed and stained seats at the Sydney International Business Lounge (pictured)
Qantas said the chairs were replaced last month
“The Sydney International Business Lounge is being upgraded as part of a program which has so far seen the addition of 30 new seats and 70 refreshed armchairs and stools,” an airline spokesperson said .
“We are also replacing the dining room chairs this week.”
In the six months to December, Qantas made underlying pre-tax profit of $1.25 billion, down $180 million or 12.6 percent from the $1.43 billion figure. for the same period in 2022.
Last September, new CEO Vanessa Hudson acknowledged that the airline needed to regain customer trust.
“I know we have failed you in many ways,” she said.
“We have not kept our promises as we should have and have often been difficult to manage.
“We understand why you are frustrated and why some of you have lost confidence in us.”