The user had ordered Pav Bhaji.
The use of food delivery applications has increased significantly in recent times. As our lives have become fast, it is a convenient option and helps save time. However, there is also a growing problem regarding the quality of food received. In the past, there have been several cases where people complained about finding insects in dishes ordered from restaurants. Now, another such incident has come to light, raising concerns for the foodservice industry. When she went to
Nikita Toshniwal took to Ordered food from Zomato on Friday.”
In another post she said the food was “so bad” and “unhealthy”. There was “a thick layer of oil on top”, which made them all sick. She added, “My friend has written an email to zomato. They have not returned and their support system is also not good. @zomato is the least affected now.” Ms Toshniwal also shared photos of the food order and a screenshot of the mail sent to the food delivery company.
The food was so bad
There was a thick layer of oil on it!
It was so unhealthy
We all had stomach aches and bloated stomachsMy friend wrote an email to zomato
They have not returned and their support system is also not good@zomato is least bothered by it these days pic.twitter.com/EgZDGmDNuv
— CA Nikita Toshniwal (@nikitoshniwal) March 31, 2024
Zomato took note of this and said they would look into the matter. “I can’t express how disappointed we are that you’ve had to go through all this trouble, Nikita. We are here to save you. Please give us some time to investigate the matter and we will get back to you as soon as possible.’
Since being shared, her post has attracted several comments from social media users.
“When I get food like that, I just throw it away. It may seem like a waste of food, but when it comes to health, you can’t compromise. I talk to Zomato, they usually refund it. I then blacklist that restaurant list and never order from there. Simple Read the terms and conditions of zomato,” said a user.
“Next time you order from a better place, could it be? Leaving a bad review for the restaurant and moving on might be your best bet. Greasy food is very common in India, I don’t think Zomato has a big impact here role to play. That is not the case.” like Pav Bhaji is ‘healthy’ food to begin with,” said one person.
“They will refund you the money, that’s the best they can do. You have to be very careful where you order considering the Cake incident in Patiala,” one person commented.
Another wrote, “Luckily you only got greasy food. Zomato once sent me non-vegetarian food (I’m a vegetarian and it was a completely vegetarian order) and their response was beyond ridiculous and tone deaf.”
One person said: “Ordered stew from Zomato, went to flush it straight away after eating 25%.”