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One of Australia’s largest women’s fashion retail groups is facing legal action after being inundated with delivery complaints from unhappy customers.
The Australian Competition and Consumer Commission (ACCC) is taking Mosaic Brands to court over allegations it failed to deliver hundreds of thousands of products within delivery times advertised on its websites over a six-month period.
The retail group owns several popular fashion brands including Rivers, Noni B, Katies, Rockmans, Millers, Autograph, Beme, Crossroads and W. Lane.
During September 2021 and March 202226 percent of ordered items were shipped from Mosaic Brands warehouses at least 20 days, and in some cases more than 40 days, after the purchase date, according to the regulator.
One of Australia’s largest women’s fashion retail groups is facing legal action after being inundated with delivery complaints from unhappy customers (pictured, archive image of a model displaying clothing for Rockmans, a brand owned by Mosaic Brands)
Mosaic Brands operates 804 stores across Australia, including Noni B stores
It is also alleged that Mosaic Brands wrongly accepted payment for products during the same period, when it failed to deliver orders within the advertised time frames, or within a reasonable time, or failed to deliver orders.
“The ACCC has received hundreds of complaints about Mosaic Brands in relation to delivery delays,” ACCC Commissioner Liza Carver said.
“Excessively late deliveries can be incredibly frustrating and inconvenient for consumers, especially if they decided to purchase products for a special occasion, such as Christmas, based on advertised delivery times that were not met.”
Mosaic Brands is also alleged to have misrepresented consumer warranty rights in the terms and conditions posted on eight of its brand websites, when it stated that consumers were only eligible for a refund for a defective product if they requested the refund within six months after the date of purchase. .
“If you purchase a product or service and discover that it is faulty, is not of acceptable quality or is not as described, you are entitled to a free repair and may also be entitled to a refund or replacement,” Ms Carver added.
“These legal rights are called ‘consumer guarantees’ under the Australian Consumer Law and do not have a specific expiry date.”
Daily Mail Australia has contacted Mosaic Brands for comment.
The retail group is listed on the Australian Stock Exchange and operates more than 800 stores nationwide.
It is the third time in three years that Mosaic Brands has received infringement notices from the ACCC, resulting in fines worth $896,400.
The Australian Competition and Consumer Commission (ACCC) is taking Mosaic Brands to court over allegations it failed to deliver hundreds of thousands of products within delivery times advertised on its websites over a six-month period (file image )
This is not the first time Mosaic Brands has found itself in trouble with the ACCC. In the photo appears one of their Rockmans points of sale.
More than three-quarters of that amount was due to breaking consumer law while promoting its ‘Essential Health Products’ related to the Covid pandemic.
Another Mosaic Brands business, online retailer EziBuy, collapsed last April.
The fashion and home goods retailer suffered a 51 percent drop in sales in the first half of the 2022-23 fiscal year.