- The customer called his local supermarket in Cincinnati, Ohio.
A Kroger shopper decided to throw away $200 worth of groceries because of an increasingly common complaint at checkouts, prompting an immediate apology from the company.
The customer called his local supermarket in Cincinnati, Ohio, about a lack of cashiers during the evening hours.
“I had to abandon my $200 cart because there is not a single cashier anywhere,” said the shopper published in X, claiming that only self-checkout was available.
The customer then said she notified the employee in the self-checkout line to let her know her cart was being disposed of.
“The ‘no ATM available after approximately 7pm’ issue has been going on for over a year,” the customer said.
A Kroger customer said she decided to get rid of $200 worth of groceries when there were no cashiers available during the evening hours.
“It’s ridiculous that customers are expected to pay for and pack their own food,” she fumed, attaching a photo showing a long line of customers waiting to pay.
Kroger quickly apologized to the shopper.
“Hello! We are very sorry to hear this,” the corporation responded.
“We want to investigate this.”
The corporation then asked the customer to send a message, sharing the store location and the rewards card or alternate ID used at checkout, even though the customer chose not to make the payment.
Kroger quickly apologized to the customer and said the corporation would investigate.
Problems with self-checkout payments have become a common complaint online.
Last year, a Walmart+ customer wrote who left $350 worth of groceries in a cart after shopping for two hours.
She explained that the mobile scanning and payment feature was not working at the checkout and her register froze, so an employee directed her to another register.
But another customer used the first kiosk he went to and ended up charging that person’s food to his credit card.
“At that point, my entire shopping list was wiped from the app,” she wrote. “So I had to unpack and re-scan everything.”
She then went through customer service to request a refund and received a partial credit after 40 minutes.
“The manager who was called to recover the full amount said it couldn’t be done and walked away while I was talking to her,” the woman enthused.
She said she ended up leaving her purchases valued at $350.
“To the sweet customer service lady who apologized for the poor treatment I received from management, you should be the manager!” she said.
“I wouldn’t have left all that food there.”
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