Jessica Chastain found herself in hot water after filing a complaint about a flight that some fans thought was tone-deaf for someone of her wealth and stature.
The Oscar winner, 47, lashed out at X (formerly Twitter) on Wednesday after receiving a refund for a malfunctioning ‘in-flight entertainment system,’ though she quickly deleted the posts after they began spreading online. social.
‘Thank you @JetBlue for your $15.00 credit. My flight cost $1,500 and the credit is 1/100 of the money I paid you,’ the passive-aggressive post began. “It’s strange that I paid that for their in-flight entertainment system that didn’t work during my 6-hour flight, but I guess it was worth it for this $15 credit.”
The post included a screenshot confirming that she had received the credit, but a follow-up post, which particularly angered some fans, showed Chastain complaining that she should have received a larger credit than other customers who paid for cheaper tickets in the same flight.
In response to a post from JetBlue’s account customer service.
Jessica Chastain came under fire from social media users on Wednesday for complaining about a measly JetBlue refund in since-deleted posts on X (formerly Twitter); seen in February in Los Angeles
He complained about his $15 refund for a malfunctioning TV on a six-hour flight; An Airbus A320 for JetBlue appears over New York City in 2013.
After the Tree Of Life star was told that every person on the flight whose seatback TV didn’t work received a $15 refund, she asked for a higher payout.
“I understand, but I spent $1,500 on the flight and so did my husband,” she wrote. “There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.”
But the customer service representative reiterated that the airline would only pay $15 per person, regardless of flight loyalty status or the price of your ticket.
Chastain’s complaints on social media drew negative reviews from other X users, with some saying her concerns were insignificant when many Americans had lost everything in last month’s Hurricane Helene and the current Hurricane Milton, which was downgraded to a post-tropical storm. on Thursday.
‘Read the room,’ wrote one impassive user.
But many others adopted more mocking and belittling tones.
“Jessica Chastain is so embarrassing,” one poster complained, while another jokingly asked why an Oscar winner like Chastain flew with JetBlue, since it originated as a low-cost airline.
Another person joked that “being angry at an airline and attacking it on social media” turned Chastain into “our modern Princess Di.”
Several of the comments mocking the Zero Dark Thirty actress noted that she was one of the few celebrities still using the site formerly known as Twitter to complain about brands, as many stars had left the social media platform after Elon Musk acquired it. and their efforts to turn blue checkmarks into a money-making operation have rendered them largely useless to celebrity users.
Some posters attributed the complaints to Chastain’s age.
“Jessica Chastain’s fight with an airline publicly on Twitter proves that no matter how much money you have, you’ll never stop being a millennial,” one complaint reads.
Writer Carrie Wittmer wondered if “the Twitter of the early 2010s (was) back or is it just Jessica Chastain?”
Chastain complained that the refund was only ‘1/100’ of her $1,500 bill
A screenshot of a customer service chat showed Chastain apparently asking for more money because she was a rewards member with the airline.
Some users criticized Chastain for not “reading the room” and complaining about airline refunds when people were left homeless due to recent hurricanes; seen in April in Los Angeles
But other critics took a more derisive tone, such as one person who questioned why he flew JetBlue, which originated as a low-cost airline.
Another person joked that “being angry at an airline and attacking it on social media” turned Chastain into “our modern Princess Di.”
Several of the comments mocking the Zero Dark Thirty actress noted that she was one of the few celebrities still using the site formerly known as Twitter to complain about brands after Elon Musk acquired it and made verification essentially meaningless. sense.
One fan wrote that it was “incredibly funny and strange that someone of her level of fame would be tweeting like that, in 2024 no less,” while another wrote that Chastain was “keeping the art form alive” when she arrived. to complain to brands on social networks
Some posters attributed the complaints to Chastain’s age, citing it as a symptom of being a millennial or joking that ‘2010s Twitter’ was back.
Louis Peitzman joked, “Many of you would tweet exactly like Jessica Chastain if it were your level of fame.” I know it in my soul’
One X user joked that the controversy was a low priority by posting, “Have we gotten any updates on the Jessica Chastain/Jet Blue situation?”
But some users defended Chastain and supported her for trying to hold airlines accountable, since they are more likely to listen to her than the average traveler.
Louis Peitzman joked, “Many of you would tweet exactly like Jessica Chastain if it were your level of fame.” I know it in my soul.’
But some users defended Chastain and supported her for trying to hold airlines accountable, since they are more likely to listen to her than the average traveler.
“I think it’s good that a celebrity is complaining publicly,” one poster wrote. “Airlines have absolutely no responsibility when it comes to customer service, experience, or even basics like ARRIVING ON TIME.”
Since deleting her posts, Chastain has not addressed the uproar they inspired.
