Did you know it’s possible to get banned from Sephora?
It’s not just TikTok tweens who are obsessed with Drunk Elephant and are at risk of being blacklisted for their bad behavior; Actually, it’s easier than you think.
Jennie Pham, who lives in California and previously worked as a manager at the beauty chain, shared a video on TikTok about the store’s policy under her username “green eggs and glam.”
“Hey former Sephora manager, confirm that yes, you can be banned from making returns at Sephora,” Jennie, 26, warned her 217,000 followers.
Jennie Pham, who lives in California and previously worked as a manager at Sephora, shared a video on TikTok about the store’s policy under her username ‘green eggs and glam.’
“Hello, here the former Sephora manager confirms that yes, you can be banned from making returns at Sephora,” Jennie, 26, warned her 217,000 followers (file image)
Jennie said: ‘What matters is the dollar amount of what you are giving back.”
The content creator explained that she left the beauty retail chain in March and that the policy was: “If you return more than $2,500 of product in the last calendar year, you will be banned.”
Jennie said that while you can call customer service to complain, “when you call that number, they’ll say, ‘Girl, you’re done.'”
However, it’s possible to continue shopping at Sephora if you simply create a new account with a different phone number and email address, which she called “a very easy workaround.”
Jennie also confirmed that these returns are not returned to shelves but destroyed in a controversial and environmentally damaging process.
“On every return, if the seal is touched, damaged or broken, the item is destroyed,” he said, confirming that these items are not donated for “security purposes.”
“Just be responsible with how you buy and how you return,” Jennie advised.
The beauty content creator also worked as a manager at Ulta in the past, which she says did not have the same policy and has a better return and exchange policy than Sephora.
Since then, the video has received one million views and almost 70,000 likes with many comments.
“Getting banned is a little embarrassing,” the creator said at the end of her video.
The video has since received a million views and almost 70,000 likes with many comments, although the response was mixed, with some people thinking the policy was a bit harsh.
One commenter explained, “$2,500 isn’t much considering each item costs at least $100,” while another explained it would be about $208 a month.
Another disagreed: ‘I mean, am I worried about my $10 but $2,500 returns in a year?’ “There are A LOT of returns.”
“It’s not my fault I can’t match the tone and neither can the employees,” one woman growled.
‘Honestly, if Sephora wants to avoid coming back, they should bring samples. My Sephoras NEVER give samples,’ one commenter suggested.
Another blamed the content creators, writing: “It’s probably the influencers who get all the loot back.”
’10 billion in revenue. I will give you back what I want,” said one popular comment.
Some former employees also shared their horror stories.
‘I worked at Sephora. One lady bought a whole range of an expensive brand and returned it a week later…she was filling the jars with Nivea. Being banned was euphoria,” said one commentator.
