- Online shoppers are charging double for their orders
- Coles is working to reimburse affected customers
- Have you been affected by the technical issue? Send an email to tips@dailymail.com
- READ MORE: A photo outside Coles sparks outrage
Hundreds of Australian shoppers have been left out of pocket after being unable to pay their bills after a computer glitch resulted in them being charged twice for their grocery orders.
Many Coles online shoppers across the country were charged twice for delivery orders placed on Monday.
An anonymous shopper in South Australia revealed that a $300 purchase cost twice as much, leaving her unable to afford car insurance.
The woman initially did not notice the double debit, but when she realized it, she called. The supermarket’s customer service line immediately.
The operator informed the customer that the problem affected ‘hundreds’ of buyers on Monday.
The customer was also informed that the refund would take at least several days. 7News reported.
Hundreds of Coles Online shoppers were charged twice for their orders on Monday
The issue is understood to have affected customers across the country and a Coles spokesperson said the supermarket is working to refund orders “urgently”.
A Coles spokesperson told Daily Mail Australia that the supermarket was “aware of a payment issue which resulted in some customers being charged twice”.
“Coles is proactively contacting any affected Coles Online customers and we are working urgently to reverse the additional charge,” the spokesperson said.
‘We understand the impact this issue may have and sincerely apologize to all of our affected customers.’
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