A shopper wants to know why Target apparently can’t serve customers at some of its Southern California locations after self-checkout kiosks were closed and cashiers became scarce.
Customer Elizabeth Ryan lashed out at Target in an X (formerly Twitter) mail on February 21 and asked ‘what is happening’ in their stores.
“It’s been a disaster visiting every So Cal location I’ve been to over the last month,” he wrote.
More than 20 lines of people, not enough tokens working and the self-checkout is closed? This is crazy.’
One of the retailer’s X accounts, @AskTarget, quickly responded to Ryan’s complaints on social media yesterday and this morning.
A shopper lashed out at Target in an X (formerly Twitter) post on February 21, asking “what’s going on” in its stores.
Elizabeth Ryan stated that every targeted location in Southern California has been “a disaster to review” in the last month.
One of Target’s X accounts quickly responded to Ryan today and this morning about the matter.
The company first requested that Ryan provide the exact Target locations he went to and had these disastrous self-checkout experiences.
“Yesterday was the Target on Bellflower in Long Beach,” he wrote this morning.
“Last week it was the Target on Seal Beach blvd in Seal Beach and two weeks ago it was the Target on Carson in Avalon.”
The @AskTarget
“Rest assured, the store management team will take care of it,” @AskTarget added.
Ryan’s complaints on social media come after a Target store in Illinois closed its self-checkout stations early.
Ryan listed several California locations in his tweet, to which the @AskTarget account responded by writing that “the store’s leadership team will take care of it.”
One of the employees at the Illinois store said Business Insider (BI) earlier this month that its self-checkout stations close at 8:00 p.m.
Other Target employees in Oklahoma and Michigan confirmed to BI that their stores have not yet made that change.
However, workers in both states are nervous about having enough staff available to cover enough lanes so their customers can avoid long lines.
“If we have to close the self-checkouts in the morning and at night, a lot of people are going to be very angry with us,” the Michigan worker said.
The retail chain is also testing a new policy at some of its stores that limits self-checkout lines to 10 items or less.
TO spokesman told The US Sun that the policy “was designed to reduce wait times while understanding guest preferences.”
Unfortunately, based on comments made by other X users, the issues related to long checkout lines at Target still need improvement.
The retail chain is currently testing a new policy in some of its stores that limits self-checkout lines to 10 items or less.
Other X users have been frustrated by long line issues at Target and are unhappy with the new self-checkout policy that applied to some of the stores last year.
“@Target at my local store and it is completely unacceptable that there is only one person working the register, the self-checkout is closed, and there is an extremely long line of customers,” one X user wrote on Tuesday.
The @AskTarget X account also left a comment on this post, writing that the issue “sounds frustrating.”
Other users have been ranting about the rules and that the store has upset them by closing self-checkout lines.
“I will never understand why @Target limited their automatic checkouts to just 10 items and refuses to open any more checkout lines,” one person wrote.
“Don’t demand that I use your employee and just give us 2 lanes during peak shopping hours.”
According to user Matthew BonhamAt a Target store in Omaha, Nebraska, only two lanes were open and no self-checkout kiosks were available as of 6:30 p.m. Tuesday.
The user posted a photo of the long queues and claimed there were ’30 people in line’ to pay.