KFC is now trialling artificial intelligence (AI) chatbots at five drive-thru restaurants in the Sydney metropolitan area.
The latest technology is being used in a test to allow customers to interact, but those ordering through the drive-thru can request to speak to an employee.
A KFC Australia spokesperson told FEMAIL the decision was made to “enhance the restaurant experience for both customers and our team members.”
The fast food giant is trialling “voice ordering technology” in South Penrith, Frenchs Forest, Wetherill Park, Minto and Mt Druitt.
The trial has not affected any jobs at these locations.
“Team members are embracing the new technology because it allows them more time to prepare food and deliver a great experience for our customers. It’s important to note that this trial does not replace any job,” said a KFC Australia spokesperson.
‘If customers would like to speak to a team member at the drive-thru, this option is always available.
‘As we continue to test and refine this new technology, we welcome feedback from our customers.’
The latest technology is being used in a trial to allow customers to interact, but those ordering through the drive-thru can request to speak to an employee.
Earlier this month, McDonald’s decided to remove artificial intelligence chatbots from its drive-thrus in the United States after mishaps with the technology went viral.
The company is shutting down the program, which it has been testing for two years, and will remove the controversial technology from more than 100 locations that have been using it.
The fast-food giant began a collaboration with tech firm IBM in 2021 to test the program, but will now end it “no later than July 26,” Restaurant Business reported.
McDonald’s told the publication that the goal of the test was to determine whether automated voice ordering could speed up service, simplify operations and create an improved experience for customers.
However, fast food fans have documented their failed drive-thru orders, where the AI chatbot adds unwanted items or fails to understand simple requests.
