Aldi has been named Australia’s top-rated supermarket for the seventh consecutive year.
The German supermarket giant has been awarded the prestigious Most Satisfied Customers Award as part of Canstar Blue’s supermarket satisfaction ratings for 2024.
Aldi stood out among its competitors by receiving stellar five-star ratings across all seven categories, including value for money, freshness of products, product range, checkout experience and customer service.
This is Aldi’s 12th win since Canstar’s Supermarket Satisfaction Ratings began in 2011.
Aldi Australia Group Director Simon Padovani-Ginies said Aldi is proud to have maintained its leadership and customer satisfaction at a time when they need it most.
“Being recognised as the only supermarket with a five-star rating for overall satisfaction demonstrates that our everyday commitment to offering market-leading prices on high-quality products resonates with our shoppers,” he said.
‘Customers deserve great value and quality products when they shop for food, so this is a proud win for Aldi and our many Australian retail partners who always aim to exceed our shoppers’ expectations with the great products on our shelves.
‘This award would not have been possible without the support of our loyal customers. We want to assure them that our price promise remains as firm today as ever: no one will beat us on the price of their weekly shopping.
Aldi Australia has been awarded the prestigious Most Satisfied Customers award in the 2024 Canstar Blue Supermarket Satisfaction Rankings (file image)
“We take this commitment very seriously and every day, every element of our business is geared towards how we can deliver Australia’s lowest prices, especially now at a time when families need it most,” he continued.
“We look forward to continuing to keep our customers satisfied with our Good Different shopping experience.”
Last month, Aldi Australia again denied rumours about plans to offer online shopping.
For years, customers have wondered whether the discount supermarket will launch the service to compete with other retailers.
But an Aldi Australia spokesperson told FEMAIL the company is prioritising other services for now.
“While we always look for the best ways to serve our customers, right now we are focused on providing value and the lowest possible prices at a time when our customers need it most,” the spokesperson said.
This is Aldi’s 12th win since Canstar’s Supermarket Satisfaction Ratings began in 2011.
“We will not compromise our ability to deliver affordable food to Australians.”
For now, customers can still keep up to date with Aldi’s special offers and promotions on the website, but the online delivery service remains unavailable.
Earlier this year, Aldi began offering a new service to Australian customers amid the cost of living crisis – and it has nothing to do with the supermarket.
The supermarket giant has launched Aldi Insurance, offering home and contents insurance policies, comprehensive car and homeowners insurance.