A 21-year-old Canadian woman shared a horror story on TikTok about her parents’ 2014 Kia Sorento that suddenly came to a screeching halt while stuck in fast-paced freeway traffic.
He said the engine failed while the family was travelling at 100 km/h, a speed at which most insurance companies agree a collision could have been fatal.
“About a month ago, the Kia’s engine broke down in the middle of the road… the engine simply stopped working and the car slowed down to a complete stop,” he said in a statement. Tik Tok with more than 1.6 million views as of Sunday.
“We got out of the car safely, but it was an extremely dangerous situation.”
Furious at how close they came to a serious accident, she said she and her parents visited the Kia dealership hoping to get her car fixed, only to be shocked by the salesman’s astonishing lack of empathy.
The French-born TikToker who goes by Croissant Woman online said she and her parents ‘could have died’ after their 2014 Kia Sorento failed on the road.
The French-born TikToker who calls himself croissant woman Online she said the seller recognized her from her videos and began by saying the Kia Sorento is known for having “engine issues.”
One of Kia’s most recent recalls occurred last year and 1.73 million of its vehicles involved – including Sorentos from 2011 to 2014 – due to an increased risk of fire in the engine compartment while driving or parked.
Based on the multiple recalls that Kia Sorentos have suffered, the woman said she asked the dealer why the company had not initiated another recall to address this engine malfunction.
His supposed response surprised her.
“What he said to me was, ‘Well, to be honest with you, we know we’re wrong, but Kia just couldn’t spend the money to recall all the cars and change all the engines because it would be too expensive,'” he said.
‘We could have died. We really could have died. We could have been hit from behind.
As he said this man was speaking on behalf of Kia, he asked the South Korean automaker to give him an answer as to why no action had been taken.
DailyMail.com approached Kia for comment but did not receive an immediate response.
Pictured: A 2014 Kia Sorento, the same one the TikToker was driving, is on display at the 2014 Brussels Motor Show.
The TikTok creator, who now has almost 2 million followers, added that the salesman spoke condescendingly to her and made tasteless jokes about the family car.
One of these jokes, she said, was that her car could have been built on Friday, and the joke was that the workers who built it were in a hurry and made careless mistakes just so they could get home for the weekend.
“The whole time we were being serious, I didn’t laugh once. And he just made jokes about the situation. It’s not a funny situation.”
The dealership reportedly offered them a used 2021 Kia Sorento for $25,800 to replace their defective vehicle, something the seller apparently called an “amazing deal.”
The problem was that her parents would have to transfer the loan they were still paying on their current car to the new one.
She told the seller that this deal was “ridiculous” and “disgusting.”
‘I said, “If we’re going to spend $25,000, it’s not going to be a Kia, after what you just told me and after what we’ve just been through. That’s not a deal, we’re not going to make anything off of this.”
In a follow-up video, he called the company and spoke with a female representative about the car’s malfunction, his ordeal at the dealership, and whether burning engine oil had any impact on the vehicle’s failure.
She added that her Kia was prone to burning oil, something she said Kia technicians told her to fix by simply filling it up from time to time.
In a follow-up videoHe called the company and spoke to a representative about the car’s malfunction, his terrible experience at the dealership, and whether the fact that the engine was burning oil had any impact on the vehicle’s failure.
The representative allegedly told him that the car’s tendency to consume oil faster than normal had nothing to do with the engine shutting off.
This is contrary to what experts say, as one of the known consequences of letting a car’s oil run out is “seizure of the vehicle’s engine,” according to car examiner.
She said the representative she spoke to also addressed the salesperson’s treatment of her and said Kia would neither confirm nor deny the conduct but agreed it was “unprofessional.”
Kia also told her and her father that her Kia Sorento was not included in the latest recall due to confusion over who the vehicle was registered to in the family.
He concluded his video by saying that he was going to tow it to Kia so they could run tests on it.
In early June, Kia issued an emergency recall of nearly 463,000 Kia Telluride SUVs due to a malfunction in their power-adjustable seats that could cause the cars to catch fire.
The same model of vehicle was also recalled in March after some were found to roll freely even when parked.
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