A Crumbl Cookies employee has urged TikTok users to stop calling the bakery to demand free leftovers at closing time.
TikToker (@illness.mental3) revealed the truth about Crumbl Cookies in a video after claiming she answered phone calls during half of her shift.
“Please stop calling. We donate all our leftover cookies and we don’t give them away for free at the end of the night,” she wrote on her TikTok.
@illness.mental3 didn’t mention how many leftovers they typically have each night, but at least three boxes in their video were filled with cookies.
The employee is one of multiple social media users who claimed that the free Crumbl Cookies hack is a lie, despite some TikTokers claiming otherwise.
TikTok user and Crumble Cookies employee @illness.mental3 revealed that the bakery doesn’t give away free cookies at night despite food lovers claiming they do
@illness.mental3 used his July 17 video as a response to the growing fake news TikTok trend that’s been happening this summer.
One customer, Amin Shaykho, gave step-by-step instructions on how to complete this alleged cookie ‘hack’ in a June 27th TikTok.
Shaykho said the bakery is offering free leftovers to customers before closing, as long as they call first.
She called a Crumbl Cookies bakery in Lynnwood, Washington, and an employee told her they gave away cookies instead of throwing them away at the end of the night.
Once Shaykho entered the store, a worker handed him a 12-pack and a 4-pack of cookies, and another employee gave him more once he got into his car.
Several commenters claimed that Crumbl Cookies doesn’t do that, with one customer who reportedly called five stores writing: “They don’t do that.”
A TikTok user claiming to be the owner of the store wrote: “I own Crumbl Lynnwood! That’s not our store, those are not my employees and we don’t give out the cookies for free. We donate them to the food bank. This is fake.”
@illness.mental3 used his July 17 video as a response to the growing fake news TikTok trend that’s been happening this summer.
Crumbl Cookies was founded by Jason McGowan and Sawyer Hemsley, cousins who created the “perfect combination of flour, sugar and chocolate chips.”
The duo and their family opened the first store in 2017 while Hemsley was a student at Utah State University, according to their website.
The bakeries are known for their weekly rotating menus and pink boxes, both developed in 2018.
Crumbl Cookies currently has more than 800 bakeries in the U.S., with stores outside the country beginning to open in 2023.
@illness.mental3 has posted several videos about what work life is like at Crumbl Cookies and its June 11th TikTok The video on what to do before opening a store reached almost 10 million views.
She baked, filled frosting bags and placed cookies in the oven before decorating them and placing the treats near the cash register.
Crumbl Cookies is known for its weekly rotating menus and pink boxes, both developed in 2018.
More than one TikTok user who viewed @illness.mental3’s July 17 video claimed to be a former or current employee of Crumbl Cookies.
More than one TikTok user who saw @illness.mental3’s July 17 video claimed to be former Crumbl Cookies employees.
“At the Crumbl Cookies I worked at, we would donate any cookies that were left to whoever was closing, and if there were any cookies left, we would donate them to fire stations, police stations, hospitals,” one TikToker wrote.
Another alleged employee wrote: “I used to work at Crumbl Cookies. We were always told to throw them away, even if they had been in the warmer for over two hours.”
Several TikTok users thanked the employee for donating the cookies, but one person was frustrated that what she wrote were “lies.”
“Lies. My friend and I came in late at night, ordered a couple cookies, and ended up getting three full boxes of cookies, all for free,” the commenter wrote.
“From one Crumbl Cookies employee to another, thank you for saying this,” one alleged employee wrote.
The Daily Mail has contacted Crumbl Cookies for comment.
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