Half of the calls to the Kids Helpline are not answered because the charity requires more government money

Nearly 300,000 people under 25 tried calling the children's helpline last year, but half could not get through.

Statistics released by the free advisory service revealed that more than 135,000 calls remained unanswered, with the helpline simply not having enough manpower to answer each call.

The phone rings on average every 87 seconds, and for those who have been answered, the helpline says that it must intervene 35 times a week, with most cases involving suicide or child abuse.

Tracy Adams, the CEO of Kids Helpline, says it's great to see young people connect to the helpline and reach when something is wrong, but not every call could take was devastating.

The Kids Helpline received an average call every 87 seconds last year, but the 24-hour service could only answer half of them

The Kids Helpline received an average call every 87 seconds last year, but the 24-hour service could only answer half of them

Mrs. Adams said the helpline is mainly funded by donations from the community and needs more support from the government.

& # 39; We just don't have the resources to meet demand right now & # 39 ;, she said.

Statistics released by Kids Helpline reveal that one in six summoned calls was about suicide, and one in twelve was about self-harm. On average, each call lasted 34 minutes and each web chat 51.

Young suicide has become an epidemic in Australia, with an increase of nearly 20 percent between 2013 and 2017, with 3,128 people under 17 taking their own lives.

Mrs. Adams says that young people felt more pressured than ever to be successful and to keep pace with what their peers are doing on social media.

& # 39; I think we should be very careful with composite images, where everything is always great &, "she said.

& # 39; How often do we share when things don't go well, when we have old clothes on and we lie on the couch? It is composed. It is not real, it is not reality. Whose life is perfect?

& # 39; But this is the visual language that young people are confronted with, and perhaps the expectations that this is what their lives should look like. & # 39;

A report released on Wednesday showed that the government financed less than a quarter of the helpline's expenses, even though it was the only service of its kind

A report released on Wednesday showed that the government financed less than a quarter of the helpline's expenses, even though it was the only service of its kind

A report released on Wednesday showed that the government financed less than a quarter of the helpline's expenses, even though it was the only service of its kind

Earlier this month, the federal government announced $ 400 million for the prevention of suicide in children, many of whom went to Headspace and treatment early in psychosis, none of which was for Kid's Helpline.

& # 39; Mental health is a major concern for all Australians & # 39 ;, said treasurer Josh Frydenberg on Budget Night.

& # 39; It is a national tragedy that we lose so many people to suicide and that so many people live a life of silent despair. & # 39;

Cameron is one of those people.

At the age of 17, Cameron was about to take his life when he decided to seek help.

& # 39; I was at the point where I would end it, & # 39; he said. & # 39; That was the last thought in my mind – that was what I had to do. & # 39;

Cameron said that the phone call, which lasted from night to sunrise, was the first time he had ever opened himself to the dark thoughts in his head.

& # 39; I was at a point in my life where I think that if I had not achieved, I would not know what the outcome would have been, and I know it would not have been good. & # 39;

If Cameron had called at a different time, he might not have been able to get through. This is something that worries Mrs. Adams.

& # 39; We are deeply concerned that a young person might not get through at a real crisis point & # 39 ;, she said.

& # 39; That is why we are so determined to increase funding, resources and ways in which young people can make contact with the Kids Helpline. & # 39;

& # 39; We think the community certainly plays a role in support, and by comparison we think there is definitely room for improvement in government support.

& # 39; We are the only 24/7 professional support service for children and young people. We know that it plays a very important role. & # 39;

137 professional confidants contact by phone during a 24-hour period, and CEO Tracy Adams is determined to increase that so that more calls for help can be answered

137 professional confidants contact by phone during a 24-hour period, and CEO Tracy Adams is determined to increase that so that more calls for help can be answered

137 professional confidants contact by phone during a 24-hour period, and CEO Tracy Adams is determined to increase that so that more calls for help can be answered

Mrs. Adams says the helpline needs more manpower. More than 24 hours, 137 professional carers make hundreds of phone calls – but it's still not enough.

The costs of running the Kids Helpline have doubled in 14 years, from $ 5.5 million in 2004 to $ 11.3 million in 2018.

And while Ms. Adams is keen to acknowledge the great work being done by other support services that receive millions more from the government, she says the children's helpline is just as valuable.

& # 39; The children's helpline is available 24 hours a day, seven days a week & she said. & # 39; If you are a young person, perhaps with a diagnosed mental illness and receiving personal support, they [chosen counsellor or psychologist] can't be there 24 hours a day – so we're part of a safety net for those people [as well as a crisis line].

# We greatly appreciate that we do not respond to all contact, but we tell people to keep trying if they do not come through the first time.

& # 39; There is always someone there. There is always someone on the other side of that line. & # 39;