America's favorite fast food chain is Chick-fil-A, while McDonald's stays at the bottom of the pile
- Despite controversial politics, the South-born, Christian-run sandwich chain ranked no. 1 in the ACSI Restaurant Report 2019
- This year 23,000 people gave their opinion on various consumer products
- Chick-fil-a scored 86, the highest in a fast food or full service chain
- McDonald & # 39; s continued to score at the bottom of the list at only 69 out of 100
Politics may be controversial, but when it comes to food, Chick-fil-A is America & # 39; s favorite fast food chain.
The annual US Consumer Satisfaction Index presented 23,000 people with opinions about various consumer offers, including fast food, and it is clear that people continue to eat Mor Chikin.
It is the fourth year in a row that the Christian-run sandwich chain from South Africa is at the top, while fast food giant McDonald & # 39; s remained at the bottom.
Top choice: Chick-fil-a stood out because it blew away the fast food competition and because it defeated every complete service chain in the index
Chick-fil-A is king: the annual American consumer satisfaction index presented 23,000 people with their opinion about fast food. The Christian-run sandwich chain from South Africa came to the top
Panera Bread came next and scored a respectable 81, while there was a draw for third place with Arby's, Pizza Hut, Chipotle and Papa Johns scoring 80 out of 100 on the index.
Chick-fil-a stood out because it blew away the fast food competition and because it defeated every entire service chain in this year's survey.
Forrest Morgeson, research director at ACSI, attributes the attraction to one thing for the & # 39; laser focus & # 39; of the chain on a certain product.
& # 39; It focuses on one thing and does exceptionally well … and those are chicken sandwiches. & # 39; he told CNN.
Chick-fil-A & # 39; s sales are also rising, although the stores are only open six days a week.
The company generated more than $ 10.5 billion in sales in its most recent fiscal year and achieved third place in the sector behind McDonald's and Starbucks.
On the other side of the scale were the hamburger chains including Jack in the Box, Burger King, Sonic and McDonald & # 39; s.
Unfortunate Meal: McDonald & # 39; s struggling in the minds of consumers the chain landed together with Jack in the Box, Taco Bell and Burger King at the bottom of the fast food survey
& # 39; All those companies at the bottom have been around for a long time, they just aren't that fresh anymore in the minds of consumers, just not exciting & # 39 ;, said Morgeson.
Owned by a devout Baptist family and with a policy to be closed on Sunday, Chick-fil-A has received controversy over the religious opposition of leadership against same-sex marriage and ties with conservative Christian groups.
There have been several agencies from local governments or university campuses that chose to ban the chicken sandwich chain because of their conservative views.
The announcement also received some setbacks, some on social media drew attention to some of the controversies that the headlines made, especially with regard to the reported donations to anti-LGBTQ + groups.
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