Uber was charged with discriminating against blind people and their guide dogs in 2014 and agreed to change that as part of a $ 2.6 million settlement two years later. But apparently that didn’t quite happen.
Uber will now pay an additional $ 1.1 million to a blind woman who says she missed her job, missed her birthday, missed Christmas Eve church services, and was left in the dark, in the rain, and other similar indignities because Uber- drivers refused. to wear her and her dog on 14 separate occasions – and several of those have happened after Uber finalized the 2016 settlement
“Uber allowed drivers who discriminated against disabled riders to continue driving without discipline,” an arbitrator concluded this week. The San Francisco Chronicle
This sentence from the arbitrator’s report is also worth considering: “When Uber did indeed conduct an investigation, in some cases its investigators were trained to coach drivers to find non-discriminatory reasons for refusing rides, sometimes even to ‘advocate’ to keep drivers on the platform despite complaints of discrimination. “
Lisa Irving, the woman, isn’t suddenly a millionaire, by the way. The arbitrator awarded her $ 324,000 in damages, the remainder ($ 805,313) went to legal fees, including attorney fees. She spoke to the Chronicle about her dog and her memories, including one of a driver did picked her up, then got vocally angry about having a dog in the car and threatened to leave them on the side of the road. She says she has been rejected at least 60 times.
Uber now has a special support form for problems with service animals. “Has a service animal been refused?” is the very first question. Here’s Uber’s service animal policy.
You can read the arbitrator’s full decision below.