An Uber Eats delivery driver twice crashed into a young mother’s £18,000 Audi Q3, causing £600 in damage – then offered her £40 to fix it.
Bethany Matheson had just received her takeaway from the Uber courier when she heard two massive crashes outside and saw her new Audi Q3 hit twice by the hapless driver.
He then tried to drive away but changed his mind when he realized he had been spotted and returned to offer £40 for the damage.
When administrative assistant Bethany, 30, refused and asked for his insurance information, she soon realized he was uninsured and called the police, who found the car was also uncharged and seized it for scrap.
Bethany Matheson (pictured), 30, from Coventry, ordered some food through the Uber Eats app
Bethany was upset when the Uber Eats driver first backed up in her £18,000 Audi Q3 and then tried again when he tried to drive away before she was aware of the accident
Mother-of-one Bethany contacted Uber to complain, didn’t hear from the company for three days – then was offered even less than the driver had gotten in the form of a paltry £20 refund for her food order.
After pointing out the extent of damage to her £18,000 Audi Q3, she was outraged at the company’s astonishing blasé response of £65 billion. They said to her, “We appreciate your seeking compensation, but we would never want to minimize an experience like you describe by placing an arbitrary monetary value on the situation.
“In this way, we really prefer action feedback like this, rather than trying to value your experience. Thank you for your understanding.’
Bethany said the driver then returned when he realized he had been spotted
“I couldn’t believe their arrogance,” Bethany told MailOnline. “It wasn’t like I found a hair in my food and claimed I was in distress or anything — my car was damaged by a driver they allowed to drive without insurance in an illegal car.”
When mom-of-one Bethany from Coventry posted photos of her experience on Facebook, her friends and followers were equally angry on her behalf.
“They put the public at risk,” furious Shauna O’Regan, “This could be a child or an adult he hit – luckily it was just a car. Don’t the police file a report for criminal damage?’
Natalie Jade wrote: “People need answers about why they would hire delivery drivers without insurance and taxes. Apologies would be a good start, in line with what’s going to be done about this?’
Bethany said she and her neighbor Emma Bowen had spent much of the sunny holiday in their backyards and got hungry, ordered some food and soda through Uber Eats.
In the video, recorded on Emma’s security camera, two different crashes are heard when Bethany passes Emma’s part of the command over the rear gate and texts her to let her know.
Then you see the Uber driver’s small car emerge and drive into a small lawn where children are playing in the dead end street.
He discovers he cannot leave that route and returns just as Bethany receives a text from Emma wondering what the crash was.
Said Bethany, ‘At that point I decided to look outside and went out the back gate. The driver was just passing when I got out on the road and saw the damage to my car.
“He scraped the wing and destroyed a panel in the front. The car was a 30th birthday present from my partner and I have driving lessons so it has sat there unused and now it is a wreck before I even drove it!
“It was clear to me that he had decided to run, but he changed his mind when he saw me. A few minutes later he came back and rang the bell. He was quite aggressive, offering me two 20 pound notes and saying that would cover the damage.
My partner came out and it was clear 40lbs wouldn’t be enough so we both kept asking him to give us his insurance details but he kept yelling and waving his notes so my partner called the police. ‘
The moment the Uber Eats crashed into Bethany’s car was captured on CCTV footage from a neighbor
She estimates £600 in damage to her car, which is only four years old
Despite the damage to the front of her car, the driver offered her just £40 to fix it
The man was arrested a short distance away and Bethany said police later told her he had no insurance or taxes and that the car belonged to the driver’s father.
“When I sent a complaint to Uber through the app, I didn’t hear anything back for three days, but I let my friends know on Facebook and they were stunned. We then sent it to Uber’s Facebook page and that seemed to get their attention.
“But the best they could do was offer to refund our £20 food bill – I couldn’t believe how they were just trying to wash their hands off it when I pointed out the damage to my car.
“How on earth could this man work for them without insurance or taxes? It could so easily have been a kid hit if he isn’t able to drive a car like that.’
A West Midlands Police spokesman confirmed a car had been seized and a man had no insurance
Uber Eats did not respond to the question whether the company would pay Bethany’s repair bill, saying in a statement: “Uber Eats is taking this matter very seriously. We use technology and robust audits to verify the type of vehicle being used and to confirm that all couriers have legally required insurance. Any courier who does not meet the legal requirements will lose access to the app.’