A fed up Qantas customer claimed he was served “inedible” food and seated next to a leaking air conditioning vent on two separate flights.
The passenger shared photos of a “soggy” breakfast, a dirty window and a leaky vent full of napkins from flights they took to Brisbane and Adelaide last week.
They posted a photo of an “inedible” breakfast box with scrambled eggs, sausage, tomato and chips and another image of what appeared to be potato curry.
“All I can say about my recent experience is EW,” they wrote on Reddit.
‘Breakfast was inedible and I’m usually not a picky eater. The potatoes were good.’
The passenger shared photos of a “soggy” breakfast (pictured), a dirty window and a leaking vent full of napkins from flights to Brisbane and Adelaide last week.
The passenger also shared a photo of an air conditioning vent filled with napkins to prevent leaks and a blind splattered with food.
Australians were divided over the quality of the meals, with some saying it looked good.
‘I would eat the food. It doesn’t look fabulous but it tastes good. “I don’t expect much from the cattle class,” one person wrote.
‘I’ve had breakfast several times recently and it’s pretty good as far as airplane food goes. It’s a little salty and a little mushy, but it’s absolutely serviceable (for a very picky eater),’ a second wrote.
“It looks like it tastes amazing,” a third shared.
However, others were not very impressed by the “mud box.”
“Man, I probably wouldn’t bother eating,” one said.
“Neither eggs nor chips should be that beige color,” a second agreed.
Others shared their own mediocre experiences with the national airline.
The passenger also has an air conditioning vent filled with napkins (pictured) and a blind that appears to have been splattered with food.
Australians were quick to weigh in on the passenger experience, while others shared their own.
“I was sitting in my dirty seat that I paid an arm and a leg for just a few nights ago. Eating my ‘dinner’ in a box,” one wrote.
“Then I opened Qantas magazine in flight and saw $1,980 shoes and $45,000 watches. His priorities are the dogs***.’
The other day they didn’t even put food on the plane for my flight. We landed in Sydney and were told to trudge through about 10 gates to pick up something to take with us when we left. “I wasn’t wasting 20 minutes for a 6-month-old cookie,” one said.
Daily Mail Australia has contacted Qantas for comment.
The incident comes just weeks after a couple from Wellington, New Zealand, claimed they sat in urine for 10 hours after finding a pair of wet children’s underwear on the floor in front of them on a Qantas flight from Sydney. to Bangkok in December.
They had placed a bag containing $70 worth of duty-free items, a neck pillow and a Qantas pillow under the seat in front of them. But when one of them took out the clothes, he noticed that they were wet and that the pillow was stained.
Initially thinking the moisture was just water that had been spilled, the couple put the items in the overhead locker and returned to their seats.
But the man dried the neck pillow and used it during the flight. It wasn’t until the end of their trip that they noticed the pair of wet children’s underwear.
“We now know we have been sitting in urine for a 10-hour journey,” the man, who wishes to remain anonymous, told the NZ Herald.
A couple claimed they sat in urine for up to 10 hours on a Qantas plane after finding a pair of wet children’s underwear on the floor in front of them (file image)
“And the travel neck pillow, well, I’d been using it for the past few hours, assuming it was a little wet from the water.”
The horrified couple called a flight attendant who removed their underwear and told them they would speak to their supervisor.
The couple said they were offered 10,000 Qantas points, which they rejected and instead demanded a refund for the $3,827 flight.
Qantas initially rejected the refund request in an email sent on January 10, saying the ticket had been fully used.
The couple responded and said it was “simply unacceptable.” It is understood Qantas issued a full refund to the couple “as a gesture of goodwill”.
“All of our international aircraft are cleaned between each flight, including vacuuming seats and disinfecting surfaces,” read a statement from Qantas.
“We are investigating what happened and have raised the issue with our cleaning provider in Bangkok, who cleaned the plane before departure.”