A mother related how she was ‘locked up’ at home for two days after the Argos delivery staff left her new couches at the front door and blocked the only entrance.
Sarah Miller, 44, of Fife, Scotland, spent £ 1,000 on two Chesterfield sofas in front of her new home with son Joel, seven, after divorcing her husband Adam Cooper.
But she was left ‘in tears’ when the delivery drivers arrived and refused to carry the furniture up the stairs at the entrance to her house due to Covid-19 restrictions.
Sarah Miller shared how she was ‘stuck’ at home for two days after Argos delivery drivers left her new sofas at the front door and blocked the entrance (photo)
Sarah Miller, left, from Fife, Scotland, spent £ 1,000 on two Chesterfield sofas in front of her new home with son Joel, seven, after divorcing her husband Adam Cooper. Right, with Joel
They left the benches stacked on top of each other just behind the front door, which prevented access to the property.
Sarah explained, “I measured my house to see if I could definitely place the benches.
‘[The delivery men] brought them in and the first thing the man said was “I’m not allowed to go past the threshold of the door because of COVID-19”.
“I said” fine, okay. Fair enough, “but I thought if I and my youngest son left and moved to another room, it would certainly be fine.
‘A week earlier, a moving company had brought my oldest son into his home without any problems.
‘I said,’ what am I going to do with it? ‘ They were both blocking the door and it was twice the height in the picture.
When they left, they left the door two inches open, so the story that they couldn’t get in wasn’t true, because they did get to the top of the stairs.
The younger man said “this is like a parachute” and sat on it [the cardboard] and made a noise and said “woe” all the way down.
Sarah and Joel lounge on the new couch after it was eventually carried up the stairs by her oldest son. The mother said she was left ‘in tears’ about the Argos incident
“I just stood there in shock when they left them like this.”
Sarah called her ex-husband and along with Joel, they were able to drag one of the sofas to the top of the stairs.
“He brought stepladders, climbed through my kitchen window, and managed to pull up the top couch with us,” she continued.
Sarah with Joel, who tried his best to help his mother drag the benches up the stairs
My ex-husband had to leave us in that condition too and went back down the kitchen window, trapping me and my son there for a day and a half.
He almost hugged me because I was really concerned about our safety. I was in such an emotional state. I thought, “If there is a fire, what should I do?” ‘
With one of the benches in place, Sarah and Joel still couldn’t leave the property to buy food, so they had to order takeout pizza.
Sarah said, “We were hungry, but we couldn’t go out, so we ordered a pizza.
The delivery man came by and had to push the pizza through the kitchen window railings.
‘I didn’t have any step ladders myself and the nice pizza guy said,’ I don’t want to push him through the railing because the toppings are falling off ‘. I just told him because we were starving. ‘
The next day, Sarah’s oldest son Jack, 23, was able to come over and get the sofas safely in her living room.
She said, “The couches fit well in the living room, so there was plenty of room for them. It’s a lot of money and you’d expect it to be delivered safely at least so I was able to get out the front door. ‘
Despite the July incident, Sarah claims Argos has not responded to her complaint for six weeks.
Sarah said: ‘There was no contact for six weeks and then, under threat of media engagement, they contacted me on Wednesday [August 26] and twice on Thursdays.
Sarah explained that the sofas (pictured) ‘fit perfectly’ in her new living room, despite the hassle
Sarah shared this Facebook post, sharing her disappointment and frustration with Argos’ service
‘I thought I would let it go and give them a chance. I kept emailing and calling and didn’t hear anything back.
‘I hadn’t heard from them for weeks and I was like’ okay, I’ll give you another week and if you don’t respond I’m going to take this to mainstream and social media ‘. An hour later I get a response from them. How predictable is that?
‘What bothered me was that the delivery man had come [upstairs] in the end and then made this “pee” sound like he was going through a parachute. He slid off the top couch. ‘
After being approached for comment, Argos said the retailer reached out to her to offer her a £ 206 ‘goodwill gesture’.
Argos claims they are also arranging a full refund for the banks, which they have yet to receive.
An Argos spokesperson said: ‘We spoke with Sarah to say we apologize for the inconvenience this has caused. We will arrange a full refund and an additional goodwill gesture. ‘