Beverly Wilshire, a Four Seasons hotel, occupies a building made famous by the film Pretty Woman, but now returns to the future by offering the world’s first holographic concierge service.
Hotel staff can now be broadcast live to the penthouse and presidential suites of the legendary property to offer advice and customer service suggestions via a portable tabletop holographic communication device called ‘The M’ from Los Angeles. prototype.
The hotel’s general manager, Reed Kandalaft, explained that members of the guest experience team stand in front of a camera in a room that has been converted into a “studio,” and then their image is transmitted to one of the special suites. for guests.
He said: “The M makes the digital experience ‘real’ and redefines the way we work with efficient and engaging solutions, allowing the guest experience team to showcase and see the emotion behind every interaction.”
Guests designate a time for interaction, which takes place on a 21.5-inch screen, where staff and guests can see each other and communicate in real time “to review the day’s itinerary, capabilities within the suite and much more,” Proto said.
Beverly Wilshire: A Four Seasons hotel occupies a building made famous by the film Pretty Woman, but now returns to the future, offering the world’s first holographic customer service experience (above), courtesy of the firm Proto, with headquarters in Los Angeles.
Director of Guest Experience, Serge Sturbois, said: “We are delighted to offer our guests yet another way to communicate with us.” Depending on the guest’s preferences, we can communicate in person, through Four Seasons Chat, text messages, a call and now by hologram transmission to your room.’
Mr. Kandalaft said, “That’s why so many guests stay with us.” They know we provide our guests with the latest in technology, experiences and design.
“Introducing the M is another way we continue to be pioneers in this ever-evolving landscape.”
The hotel building achieved worldwide fame when it appeared in 1990’s Pretty Woman, with Julia Roberts’ character Vivian and Richard Gere’s Edward staying at what was then The Regent Beverly Wilshire.
Four Seasons purchased the hotel in 1992.
Beverly Wilshire staff can now be live-streamed into the legendary property’s penthouse and presidential suites to offer customer service tips and advice via Proto’s portable tabletop holographic communications device, ‘The M.’
The hotel’s general manager, Reed Kandalaft, explained that members of the guest experience team stand in front of a camera in a room that has been converted into a “studio,” and then their image is transmitted to one of the special suites. for guests.
The hotel’s general manager, Reed Kandalaft, added that the hotel will explore “future capabilities,” including “switching guests to remote meetings, providing shopping options with luxury retailers on Rodeo Drive, hosting business speakers and offering content from entertainment and fitness”.
But he said, “Right now we are very focused on ensuring this launch exceeds our guests’ expectations.”
Will the technology appear at other Four Seasons properties?
Kandalaft said the hotel will explore “future capabilities,” including “switching guests to remote meetings, providing shopping options with luxury retailers on Rodeo Drive and offering entertainment and fitness content.”
The hotel building achieved worldwide fame when it appeared in 1990’s Pretty Woman (above), with Julia Roberts’ character Vivian and Richard Gere’s Edward staying at what was then The Regent Beverly Wilshire.
He said: “We certainly hope to see properties around the world lean towards live streaming due to our launch.”
To reserve the penthouse or presidential suite visit www.fourseasons.com/beverlywilshire/accommodations/specialty_suites/beverly_presidential_suite and www.fourseasons.com/beverlywilshire/accommodations/specialty_suites/penthouse_suite.
For more information on Proto’s ‘M’ device, visit protohologram.com/the-m.