Jetstar investigates frantically after Vietnam hotel goes rogue and begins forcing stranded single female passengers to share rooms with men after one of their planes crashes: ‘It’s not safe, people are crying’
- Flight JQ64 delayed from Ho Chi Minh City
- Jetstar said there was a problem with the plane’s door
Jetstar passengers were stranded in Ho Chi Minh City due to a door problem on a plane that was supposed to take them to Melbourne.
Jetstar passengers have been left “in tears” after a hotel in Vietnam reportedly began forcing single travelers to share rooms overnight when their flight was delayed due to a problem with the plane’s door. .
Flight JQ64 from Ho Chi Minh City was supposed to leave at 22:30 on Monday and arrive in Melbourne on Tuesday morning.
Jetstar confirmed that a “problem with the plane door” had delayed the flight, with the plane scheduled to depart Tuesday night.
“Unfortunately, one of our flights from Ho Chi Minh City to Melbourne was delayed due to a problem with the plane’s door, which may require a party to fly from Singapore,” a spokeswoman for the airline said.
“Customers are provided with hotel accommodation and other reasonable expenses and the flight is expected to leave Ho Chi Minh City tonight.
“We never want to delay a flight, but safety is always our number one priority and we apologize for any inconvenience.”
But passengers have since claimed that the hotel they are staying at has started matching single women with single men in the rooms.
‘Now it’s unsafe. People are crying,’ a traveler told journalist Jacqui Felgate.
“They told a poor girl traveling alone that they will give the next single guest a key to her room when they check in.”
Daily Mail Australia understands that Jetstar is urgently looking into the accommodation issue and that it is not the airline’s procedure to make single passengers, especially of different genders, share rooms.
The delay comes after passengers on another Jetstar plane spent seven hours on the runway after it made an emergency stop in Alice Springs.
Flight JQ30 from Bangkok to Melbourne took off at 9:30pm Saturday night but was diverted to land in the Northern Territory city at 7:30am (CST) Sunday because a passenger had a “serious medical emergency.”
After landing, an electrical fault was found, meaning the plane’s passengers were stranded until a replacement plane could be flown from Sydney.
Frustrated passengers wait to board a Jetstar flight that was stranded for hours in Alice Springs after being diverted to land on a flight from Bangkok to Melbourne due to a medical emergency.
Travelers were not allowed to disembark during the wait because Alice Springs does not have an international customs area.
The 320 people on the Boeing 787-8 Dreamliner began posting on social media that they had spent seven hours on the plane on the ground without being offered food.
“Passengers are having panic attacks on the plane, several children under the age of three are on board,” one passenger posted on Instagram.
No food has been provided yet.
Passengers were told they would have to wait until around 6 p.m. (CST) Sunday for the replacement plane to pick them up.
Finally, sandwiches were distributed to the passengers and they were also offered the opportunity to disembark and remain in a sealed space in the Alice Springs terminal.
A Jetstar spokesperson thanked customers for their “patience and understanding.”
“We appreciate that it has been a long and frustrating delay and that the experience has been very uncomfortable,” the spokesperson said.
‘We work with border agencies, NT Police and the local airport authority to give passengers the option of disembarking in a specially divided section of the airport.
‘Then they will transfer directly to the replacement aircraft. We have also been working with the local airport to provide passengers with food, drinks and snacks.”
After seven hours trapped inside a grounded plane, Jetstar passengers were finally allowed to deplane and await their replacement flight in this bare section of the Alice Springs airport.