How does your broadband provider stack up? Experts reveal the best and worst companies in the UK
- any? He surveyed 4,000 Britons about their broadband service providers
- TalkTalk was rated the worst, with an overall customer score of just 51%
- In contrast, Zen was rated the best, with an overall customer score of 81%
With the cost of living rising by the day, many of us are taking measures to cut back on spending, including reconsidering our broadband provider.
If you’re considering a switch, a new report might be useful, such as Which? Revealed the best broadband and word providers in the UK.
Based on a survey of nearly 4,000 customers, the results indicate that TalkTalk customers are the most unhappy with their service.
In contrast, Zen ranked as the best broadband service provider, with 81 percent of customers.
If you are considering switching, which one? She recommends looking at providers that don’t have price increases embedded in their contracts.
If you’re considering a switch, a new report might be useful, such as Which? Revealed the best broadband and word providers in the UK
Based on a survey of nearly 4,000 customers, results indicate that TalkTalk customers are the most unhappy with their service
The best and worst broadband providers
The best broadband service providers
- Zen (81% of customer points)
- Hyperoptic (65% customer score)
- Utility Warehouse (63% customer score)
Worst broadband providers
- TalkTalk (51% customer score)
- Virgin Media (54% customer points)
- Sky (56% of customer points)
The Whichch survey found that despite being in the midst of a cost-of-living crisis, the largest companies are about to charge huge increases in the prices of mid-price contracts.
Despite this, most offer unreliable communications, “appalling” customer service, and “barely non-existent” tech support to customers, according to Which?.
TalkTalk was rated the worst provider, with a customer service score of just 51 percent.
Nineteen percent of those who have stayed away from TalkTalk attribute this to their connections being too slow, while 20 percent said they would not recommend the service to others.
TalkTalk is set to increase broadband prices by a whopping 14.2 percent as of April 1st.
Virgin Media ranked second on the list of worst customer service providers, with an overall customer service score of 54 percent.
Customers cited poor customer service and substandard technical support as the main reasons for their dissatisfaction.
Virgin Media’s average monthly costs are already among the highest in the UK, yet they are set to rise by 13.8 per cent in April.
Sky and BT fared slightly better, with customer scores of 56 per cent and 59 per cent respectively.
Sky’s prices are set to rise 8.1 percent as of Saturday, while BT hits customers with an average price hike of 14.4 percent in the middle of the decade as of Friday.
With the cost of living crisis putting enormous pressure on people’s finances, eh? He calls on broadband companies to allow customers to exit their contracts without penalty if the price goes up
At the other end of the scale, Zen is ranked as the best broadband provider, with 81% of customers, followed by Hyperoptic (65% of customers) and Utility Warehouse (63% of customers).
None of these three providers is set to raise their prices in the middle of the decade.
With the cost of living crisis putting enormous pressure on people’s finances, eh? He calls on broadband companies to allow customers to exit their contracts without penalty if the price goes up.
Rocío Concha, which one? The Director of Policy and Advocacy said: “It is unacceptable that major broadband companies are raising the prices of their modest services by such huge amounts during the relentless cost of living crisis.
‘any? He calls on all providers to allow customers to terminate their contracts without penalty if the price goes up and to cancel the 2023 hikes entirely for financially vulnerable consumers.
“With just days to go until the inflationary price hikes take effect, customers who have exited the contract must take action now to switch, cut costs and avoid paying more for their existing services.”
Five tricks to lower broadband costs
Save money at the end of your contract – New customers often get cheap introductory offers which can mean you pay up to 90 percent less than the standard tariff.
Broadband customers who stay away from the ‘big four’ providers (BT, Sky, TalkTalk and Virgin Media) typically save up to £190 on their bill; Those with TV and broadband deals can save over £200.
Call to dispute your bill and save an average of £85 per year. Customers of large providers usually save more, with an average of three customers putting £45 off their bills.
Avoid high prices
Consider switching to a provider that does not have price hikes built into their contracts.
Hyperoptic, SSE, Utility Warehouse and Zen Internet do not raise prices in the middle of the decade.
Get additional discounts
Some service providers offer mobile phone and energy deals or discounts on other services. For example, EE, Virgin Media and Vodafone offer discount mobile phone deals, while SSE and Utility Warehouse offer cheaper broadband and energy packages.
A friend recommended
Many broadband service providers offer bonuses if customers refer a friend. These usually come as a gift card, but some providers offer credit or cash back from your tariff.
Source: which one?