How does your broadband provider stack up? Experts reveal the best and worst companies in the UK
- any? He surveyed 4,000 Britons about their broadband service providers
- TalkTalk was rated the worst, with an overall customer score of just 51%
- In contrast, Zen was rated the best, with an overall customer score of 81%
With the cost of living rising by the day, many of us are taking measures to cut back on spending, including reconsidering our broadband provider.
If you’re considering a switch, a new report might be useful, such as Which? Revealed the best broadband and word providers in the UK.
Based on a survey of nearly 4,000 customers, the results indicate that TalkTalk customers are the most unhappy with their service.
In contrast, Zen ranked as the best broadband service provider, with 81 percent of customers.
If you are considering switching, which one? She recommends looking at providers that don’t have price increases embedded in their contracts.
If you’re considering a switch, a new report might be useful, such as Which? Revealed the best broadband and word providers in the UK
Based on a survey of nearly 4,000 customers, results indicate that TalkTalk customers are the most unhappy with their service
The Whichch survey found that despite being in the midst of a cost-of-living crisis, the largest companies are about to charge huge increases in the prices of mid-price contracts.
Despite this, most offer unreliable communications, “appalling” customer service, and “barely non-existent” tech support to customers, according to Which?.
TalkTalk was rated the worst provider, with a customer service score of just 51 percent.
Nineteen percent of those who have stayed away from TalkTalk attribute this to their connections being too slow, while 20 percent said they would not recommend the service to others.
TalkTalk is set to increase broadband prices by a whopping 14.2 percent as of April 1st.
Virgin Media ranked second on the list of worst customer service providers, with an overall customer service score of 54 percent.
Customers cited poor customer service and substandard technical support as the main reasons for their dissatisfaction.
Virgin Media’s average monthly costs are already among the highest in the UK, yet they are set to rise by 13.8 per cent in April.
Sky and BT fared slightly better, with customer scores of 56 per cent and 59 per cent respectively.
Sky’s prices are set to rise 8.1 percent as of Saturday, while BT hits customers with an average price hike of 14.4 percent in the middle of the decade as of Friday.
With the cost of living crisis putting enormous pressure on people’s finances, eh? He calls on broadband companies to allow customers to exit their contracts without penalty if the price goes up
At the other end of the scale, Zen is ranked as the best broadband provider, with 81% of customers, followed by Hyperoptic (65% of customers) and Utility Warehouse (63% of customers).
None of these three providers is set to raise their prices in the middle of the decade.
With the cost of living crisis putting enormous pressure on people’s finances, eh? He calls on broadband companies to allow customers to exit their contracts without penalty if the price goes up.
Rocío Concha, which one? The Director of Policy and Advocacy said: “It is unacceptable that major broadband companies are raising the prices of their modest services by such huge amounts during the relentless cost of living crisis.
‘any? He calls on all providers to allow customers to terminate their contracts without penalty if the price goes up and to cancel the 2023 hikes entirely for financially vulnerable consumers.
“With just days to go until the inflationary price hikes take effect, customers who have exited the contract must take action now to switch, cut costs and avoid paying more for their existing services.”
