House of Fraser customers awaiting a refund have been furious after Sports Direct has withdrawn the promise to repay them.
Sports Direct, which had left the department store chain outside the administration last month, initially said that it would cancel and refund all unordered online orders.
But it seems that they are now withdrawing from their offer and have announced to a growing list of waiting customers that they should turn to the manager, EY, to receive their refunds.
Customers have expressed their frustration on social media after they have not received their refunds
The decision was made after customers had visited the social media to express their grievances and to complain to the company that they had not yet recovered their money.
A spokesperson for House of Fraser told The Guardian: "We can not comment on individual cases, but the right way to act for customers who have problems with goods purchased before August 10 is to contact them. with the administrators of EY. & # 39;
An EY spokesperson said it was unlikely that customers would receive money from the administrative process and added that any refunds would take at least 12 months and only a few pence would be in the pound.
Those who currently have gift cards are advised to send them away to receive replacement items. Thisismoney contacted House of Fraser and Sports Direct to clarify refunds and gift vouchers, but received no reply.
A comment on the House of Fraser's customer service page says: "Sports Direct has announced the acquisition of the company and House of Fraser's assets on 13/08/2018. As a result of this process, Sports Direct is not liable to customers who are in possession of existing gift vouchers and vouchers.
• Customers in possession of gift vouchers and vouchers are encouraged to send them to House of Fraser, Gift Cards Department, 3/1 Granite House, Stockwell Street 31, Glasgow, G1 4RZ, where replacements are issued. & # 39;
Many gift card holders have taken social media to say that they have sent their gift certificates according to the instructions but still have not found anything.
This frustrated customer has warned House of Fraser that sales in Christmas can be affected
One Twitter user did not hear anything from the store, despite the return of gift vouchers
Mike Ashley, founder of Sports Direct, bought House of Fraser last month for a £ 90 million deal
Sports Direct has no legal obligation to repay customers, as the debts of House of Fraser are part of the administration.
Nevertheless, new business owners will often issue refunds and deal with some of the debts in efforts to maintain good customer relations and as a gesture of good will.
The sports retailer made the first promise to repay customers after the House of Fraser website was demolished in mid-August.
The website was drawn after a dispute between the store and their warehouse operator, XPO Logistics, started when XPO paused the processing orders & # 39; & # 39; after a disagreement over the payment.
Ashley, owner of Sports Direct, promised House of Fraser in the Harrods of the High Street & # 39; to change when purchasing the chain, with the addition of more luxury brands.
He initially hoped to keep 47 of the 59 stores open throughout the country, but has since then faced fierce competition from landlords who also want to install their stores in the empty rooms that House of Fraser has left behind.
Some customers are so frustrated by the news that they have taken matters into their own hands.
Last week we reported that a woman who had bought a bank from House of Fraser but had not received it or received a refund, went to one of the department stores and removed the bank itself.
Although she was a staff calling the police, they left her to track the goods as soon as she had shown the messenger to her officers.
The founder and chief executive of Sports Direct, Mike Ashley, raised the shareholders and the media in a statement Friday and accused them of having stabbed him in the background.
The mogul said: "Despite the considerable progress made in recent years, shareholders have now made it extremely challenging to make future commitments.
& # 39; On the one hand they are happy with our performance and progress, but with the other hand they have put Sports Direct and me in the back.
The media circus around Sports Direct only proves that no matter what progress Sports Direct makes, it will always be subject to disproportionate checks and misrepresentations. & # 39;