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‘Zero Defects’ system ensures high-quality PH apps


The Philippine government has been rapidly digitalizing to ensure it meets the challenges of emerging technologies like generative artificial intelligence. That’s why CICC collaborated with Singapore-based AI company Mozark to deploy consumer application monitoring systems. It will identify performance issues in government applications to resolve them immediately.

“Zero Defects” may seem like just a buzzword, but it is a revolutionary concept that keeps applications at peak quality around the world. CAMS will enable the country to follow this global standard by allowing consumers and businesses to detect problems. As a result, increasing technological developments could improve the lives of millions of Filipinos.

This article will discuss the Zero Defect concept to explain how CAMS works. Later, I will share a few words from CICC Executive Director Alexander K. Ramos, who oversaw its implementation.

What is “Zero Defect”?

Photo credits: proqc.com

Most people think that following “Zero Defects” is another way of saying that your product or service is high quality. However, it is a quality assurance concept developed by the American author and philosopher Philip Crosby.

The British Library website states that ZD is from his best-selling book, “Quality of Free.” It shares 14 principles to help manufacturers maintain high standards for their goods and services.

ZD is part of the 9th principle, “Zero Defect Day”, which ensures that a business has an impact and that everyone “receives the same message in the same way”. Supervisors must explain their program to people and leave a lasting impression.

Online education platform TutorialsPoint explains that ZD allows workers to reject products and processes that do not meet standards. Additionally, it imposes personal responsibility to ensure that manufactured products are free from defects.

How can CAMS help the Philippines?

These are the problems that CAMS will solve.

Photo credits: CICC

President Bongbong Marcos has delivered on his promise of digital transformation for the Philippines. However, this effort must begin by improving government services. Data from the Cybercrime Investigation and Coordination Center indicates that they experience the following problems:

  • Loading time: 61% of users expect mobile apps to load within four seconds.
  • Bad reviews: 41% of negative app reviews are due to bugs or poor app performance.
  • Accident rate: 53% of users uninstall apps if they crash, freeze, or encounter errors.
  • Device and operating system compatibility: 51% of users uninstall apps if they take up too much space on their device’s storage.

Zero Defects focuses on manufacturing but could improve other sectors like government. The Philippines chose this standard to demonstrate to citizens that their government systems are meeting their needs.

CICC says ZD is particularly important for transportation, financial technology (fintech), e-wallets, delivery and online shopping, and other government services. However, it needs a more powerful tool to keep up with its increasing complexity.

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Modern devices are connected via the Internet, making it difficult for users to identify the source of problems. Therefore, early detection of errors requires testing under real-world conditions.

Secretary of the Department of Information and Communications Technology Ivan John Uy launched the CAMS platform. “It will be a useful tool for identifying performance and issues in government applications,” he said. Here are its characteristics:

  • AI-driven vision allows CAMS to “see” errors and automate event detection.
  • Additionally, it uses bots for multi-step user journey automation. It could follow steps to access apps by pressing the correct sequence of buttons without human intervention.
  • CAMS standalone kits allow the platform to collect geolocated data. As a result, this could highlight areas that might need additional help.

What are the long-term objectives of CAMS?

This represents a person using CAMS.

Photo credits: CICC

CICC Executive Director Alexander K. Ramos added that CAMS could help more people understand the options offered by the government. “This is not a warning, but rather a tool. Our goal is to educate the public.

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“People need to understand that we are not here to belittle or demean anyone. And, you know, we’re here for the public to understand that there are options,” Ramos explained. Additionally, the CICC director said his agency would make CAMS monitoring results public.

“Certainly all popular apps will be monitored here under CICC consumer protection. We will follow the performances until the public gets their money’s worth,” he stressed.


CICC has partnered with artificial intelligence solutions provider Mozark to launch CAMS. Consumer application monitoring systems will detect and eliminate errors in government services.

This will ensure that Filipinos can rely on these systems whenever they need them. Ultimately, the platform will let people know that the government’s options are working.

This could inspire confidence in the country’s digital transformation as more technologies change our lives. Learn more about these trends at Inquirer Tech.

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Merry C. Vega is a highly respected and accomplished news author. She began her career as a journalist, covering local news for a small-town newspaper. She quickly gained a reputation for her thorough reporting and ability to uncover the truth.

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