Young mother had to lose everything above $ 2200, while Telstra beat for & # 39; priceless contracts & # 39;
A young mother feared that she would be sent to jail after not paying a $ 2,200 phone bill she had signed with Telstra after selling a priceless contract.
Broome, mother and wife of a Caitlyn Roe (21), was approached by her local Telstra store to let her know she was eligible for a & # 39; free phone & # 39; if she signed a contract with the company.
She had used a prepaid Telstra phone for years, but was convinced to switch to a telephone subscription after she thought it was explained to her correctly, ABC news reported.
Young mother Caitlyn Roe, 21, (photo) feared that she would be sent to jail after not paying a $ 2200 phone bill she had paid with Telstra after selling a priceless contract
The first months went smoothly, but then she was hit with redundant data costs for an amount of $ 2,200.
& # 39; With all that data, it shot up. Some people who supported me spoke to Telstra to lower the price, but they said no, & said Roe.
& # 39; That was pretty difficult at the time because I was struggling with other things, such as trying to feed my daughter. & # 39;
After she was unable to pay the debt, Roe received a letter from a collection agency, who had taken her bill from Telstra, and was threatened with legal action.
She told ABC that she was afraid she would have to pay the prison debt.
A Telstra spokesperson told Daily Mail Australia that the company offered Mrs. Roe a complete debt relief and standard removal as a possible solution.
& # 39; Unfortunately, there was a breakdown in the debt cancellation process in this case, so this account was referred for collection & # 39; s & # 39 ;, said the spokesperson.
& # 39; This has since been resolved. We apologize for Mrs. Roe without reservation and remain very dedicated to our customers in vulnerable circumstances. & # 39;
The spokesperson said the company receives half a million requests for telephone and data plans each year and that the vast majority have positive results.
After she had been unable to pay the debt, Mrs. Roe received a letter from a collection agency that had taken over her account from Telstra and was threatened with legal action (photos & # 39; s)
& # 39; Telstra is working hard to deliver services and products to all customers in a responsible manner and we are in regular proactive contact with consumer organizations to discuss urgent matters affecting consumers & # 39 ;, said the spokesperson.
& # 39; That said, we are aware of a small number of incidents involving inappropriate sales, resulting in contracts for mobile subscriptions offered to people who may not be able to pay. & # 39;
In those cases, the company immediately moves to address the problem, the spokesperson said.
The company has also introduced a number of improvements, including new performance monitoring tools and additional training for their sales teams on correct working methods.
On Tuesday, Telstra announced new mobile and data plans designed to offer customers better protection.
But Roe is one of many Australians with similar stories about the fact that they have been hit by huge redundant data costs.
Mrs. Roe is just one of a sea of people all over Australia with similar stories about hitting huge redundant data costs
As a result, the Australian Competition and Consumer Commission has launched an investigation into whether Telstra has violated consumer legislation by selling priceless contracts with vulnerable people.
& # 39; The ACCC is investigating allegations involving Telstra Corporation Ltd regarding its sales practices related to the delivery of cell phones, plans and related goods and services to a number of vulnerable native Australian people & # 39 ;, read an ACCC statement .
& # 39; The assessment of the alleged behavior is ongoing, including with regard to any implications under Australian consumer legislation.
& # 39; Conduct influencing Indigenous Australians is a continuing priority for the ACCC. & # 39;
According to an annual report from the Ombudsman of the Telecommunications Industry, Telstra received 82,528 complaints for 2017/18, an increase of 7.7 percent.
Complaints regarding mobile telephone services accounted for 4,405 (21.6%) of those complaints and 4.1% were for surplus data costs.
The 2010 Competition Act states that surplus costs are not excessive.
Telstra consumer and manager Michael Ackland apologized on behalf of the company and explained that there was a writing error in the fault of the incident with Mrs. Roe (photo)
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