As companies explore generative AI more deeply, one of the more perplexing problems is the hallucination problem, where if the model doesn’t know the answer, it just makes one up, whether it makes sense or not. To work in business, it is paramount to find a way to mitigate this problem.
Today, author, the generative AI writing platform, has announced Knowledge Graph in public beta, a tool that enables businesses to compile all of an organization’s current source content into a graph database. The company’s CEO, May Habib, says Knowledge Graph, by leveraging the client’s own content, can act as a sort of content validator, comparing it to the generated content
“The beauty of an LLM is if it has actual information about what you’re trying to do, it will use that information,” she said. “Knowledge Graph provides the ability to easily embed the information that matters – databases, knowledge bases, shared drives, chats – so that it can be used by the LLM in service of the very specific use cases our clients are building around. “
It automatically flags content to be fact-checked and, if necessary, suggests a replacement statement based on the most relevant content in the Knowledge Graph. And Writer will show his work, showing the source of the content where the replacement material came from, giving the human worker the option to accept or decline the suggestion.
The company defines Knowledge Graph as “a structured representation of information stored in graph format, allowing for quick retrieval of specific pieces of information.” It can connect directly to the company’s content resources or customers can manually move content by dragging and dropping it into the Knowledge Graph interface.
It’s a separate repository, so it’s not actually part of the content systems that contribute to the chart. In addition, companies can host the Knowledge Graph themselves if they wish, or they can let Writer manage it.
It’s by no means foolproof because nothing is, but it’s a step toward trying to help businesses mitigate the impact of a known problem. Customers can choose how often they update Knowledge Graph, usually it’s weekly, but it can be more or less often if the customer wants to configure it that way, Habib said. The longer it takes between updates, the more content is not included in the accuracy check.
The company also announced the availability of the ability to bring your own LLM to the Writer platform if you choose. This would replace the Writer LLM. Some large organizations may want to maintain full control over content within their organization and not use an external model. The Knowledge Graph can also connect to these externally created LLMs.
Both the ability to use an external LLM and the Knowledge Graph are available in open beta starting today. The two products were in a closed beta before that. Writer was founded in 2020 and has raised $26 million to date. per Crunch base.