A Woolworths shopper has expressed surprise at the status of a product she ordered via click and collect, and urged the supermarket giant to improve with “straight to boot” orders.
The Queensland mum bought a packet of Mountain Bread Rice wrappers last month at her local store in Redlynch, a suburb of Cairns.
She bought the wrappers using Woolworths’ direct-to-trunk service, where shoppers place orders online and supermarket staff pick the products, package them and take them directly to the shopper’s car.
The woman was disgusted when the package of wrappers gave off a “mouldy whiff” when she placed them on the kitchen counter.
She checked the package the next day and was absolutely shocked by the poor quality of the product.
“I don’t want to confront the store staff, but something of that quality shouldn’t be on the shelves,” the shopper said. Yahoo News Australia.
He threw the product away without checking the expiration date, but suggested the wrappers were months old and “saturated with mold.”
The woman was disgusted when the package of wraps emitted a “mouldy whiff” when she placed them on the kitchen counter.
The shopper contacted Woolworths and received a credit, but said her biggest concern is the fact that the product should not have been on the shelf.
The buyer said she was concerned about the impact the mold could have on her chronic health condition.
The shopper contacted Woolworths and received a credit, but said her biggest concern is the fact that the product should not have been on the shelf.
‘We take a risk when we get someone else to do our shopping, it’s a luxury. But they should do better with their customers. We are paying a fortune for purchases. “Their (former) CEO makes $8 million a year, but we can’t even get decent bread,” he said.
He said he doesn’t use the click and collect service very often and prefers to pick his own fresh produce.
The buyer wants the supermarket giant to apply much stricter quality controls, especially on fruits and vegetables.
A Woolworths spokesperson told Daily Mail Australia: “We have a dedicated team of personal shoppers who work hard to select thousands of online orders to the highest standard every day.”
‘While our teams work hard to deliver a great experience every time, we don’t always get it right.
“We investigated the matter with the store team and the issue has since been resolved with the customer,” the spokesperson said.
