Woolworths officially rolls & # 39; quiet hour & # 39; nationwide to support clients with autism

Woolworths supermarket stores officially go & # 39; quiet hour & # 39; roll out nationwide to support clients with autism

  • Supermarket giant Woolworths has & # 39; Quiet Hour & # 39; rolled out to more than 260 stores
  • The sensory initiative helps reduce anxiety and stress among customers
  • The program is designed to make it easy for shoppers with autism to shop
  • Stores will lower the lights and turn the music down – Tuesday from 10:30 AM to 11:30 AM

Australian supermarket giant Woolworths has & # 39; Quiet Hour & # 39; rolled out for shoppers to more than 260 stores across the country.

The supermarket chain now offers the sensory initiative to reduce anxiety and stress for customers with specific needs, including autism, so that they can shop in a calmer and quieter environment.

Every Tuesday the stores will lower the lights, switch off the music and radio and switch off oven buzzers for an hour between 10.30 and 11.30.

What will Woolworths shoppers notice during Quiet Time?

  • Reduce volume on store telephones and registers on the trading floor
  • Roll containers are removed from the work floor
  • No PA announcements (except in emergencies)

& # 39; We have heard from our customers that there is a need for a low sensory shopping experience in the community, & # 39; said Woolworths business support manager Ian Murphy.

& # 39; After successful trials, we are delighted to expand Quiet Hour to select stores at national level for even more customers.

& # 39; Our team is proud to make the store quieter and less stressful for customers who want to shop during Quiet Hour and we look forward to welcoming them to the store. & # 39;

The low sensory program was developed in consultation with service providers for the disabled at Life Without Barriers.

& # 39; Quiet Hour is a fantastic accessibility initiative from Woolworths that recognizes that people have different accessibility needs & quot ;, said Claire Robbs, CEO of Life Without Barriers.

& # 39; It gives people a way to shop and increase their independence in an environment that is not stressful and overwhelming to them. & # 39;


Autism spectrum Australia estimates more than 300,000 – or one in 70 – Australians are in the autism spectrum.

After a successful trial period in NSW and ACT, the selected stores now offer a quieter and less stimulating environment for shoppers.

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