A woman is warning Amazon users not to update their accounts due to a supposed “new return policy” that she considers “nonsense.”
Tatianna Diaz took to TikTok to issue words of caution, explaining how her account hit her with a list of precautions before reaching the return process page.
A screenshot of the return policy message you received appears on the screen, showing how you were told that you might be charged a restocking fee if you requested a return.
Not only that, Diaz was told he could only receive a partial refund or no compensation at all.
He goes on to mention that he often buys items in bulk from the e-commerce site, which is possibly the reason he received the warning. It is unclear whether the warning was issued in response to irregular activity coming from his account.
Scroll down to watch the video:
Tatianna Diaz took to TikTok to issue words of caution, explaining how her account sent her a list of precautions before reaching the return process page.
“Amazon’s new return policy is crazy,” she begins, sitting in her car next to a pillow she had planned to return.
‘I don’t know if I’m the only one who got this, because my mom said she hasn’t gotten this update on hers yet, so if you haven’t updated Amazon, don’t update it.’
The former Mrs. Florida America continues: ‘Now, if you want to come back, you literally have to agree to all of these things before you can go through the return process.
The warning she received continues to appear below her as she speaks, reading the sudden stipulations.
“You literally have to accept the fact that you may be charged a restocking fee, a partial refund, or no refund at all, after you’ve returned the product,” she says.
“A lot of times I’ll order things for a project, or I’ll order a bunch of pillowcases and see which ones look best with my stuff and return the ones I don’t like,” she explains.
“So it’s not like I come back more than the average person, I don’t feel like it.”
“If it appears damaged, I will report it and return it, you know, if that is how it arrived,” he says.
A screenshot of the return policy message you received appears on the screen, showing how you were told that you might be charged a restocking fee when you request the return.
‘But I feel like my mom and I give back the same amount of stuff and she doesn’t have this in hers.
“So if there is an update, don’t do it,” he concludes.
‘Anyway, I have to return this pillow, so it’s a gamble: I hope I get my money back.’
What she didn’t point out is the caveat in the message she received, which clearly states that the refund customers receive, if any, “is based on the condition of the item when they receive it.”
If they pass inspection, all items shipped from Amazon.com, including the Amazon warehouse, can be returned within 30 days.
Some third-party sellers and some perishable products are not included in the guide, which has been in place for years.
Still, Diaz stated in her video: ‘I’m going to stop buying things from Amazon and go buy things in person.’
“Amazon has a lot of good things,” he continues.
“But if they are going to do this dirty thing to me…” The video ends there.
DailyMail.com has contacted Amazon for clarification on its policies.