A businesswoman claims she was left black and blue with & # 39; torn eyelids & # 39; by a beautician during a semi-permanent make-up treatment.
Hannah Hopkins, 37, from Oxford, claims that the & # 39; expert & # 39; from a London Harley Street salon stopped her despite her repeated pleas and her face & # 39; butchered & # 39; – injuring according to a doctor.
Hannah, who described the ordeal as a scene from a & # 39; horror movie & # 39 ;, blindly said she couldn't see what was going on. She was told to behave like a baby when she screamed and struggled with agony.
Worse, her attempts to bring a civil case against the practitioner are thwarted because she is uninsured, making it a potentially very expensive case with little guarantee for compensation – highlighting the risks of non-regulated salons that offer cosmetic treatments.
Hannah Hopkins, 37, from Oxford, was left black and blue with & # 39; torn eyelids & # 39; by a beautician during a permanent make-up treatment
Hannah, 37, from Oxford, is now being treated by cosmetic expert Lorena Oberg, who has a license to correct damage caused by permanent makeup – and faces a final bill of £ 6,500 to correct a treatment that its £ 400 cost.
In a conversation with FEMAIL, Hannah explained how she had made the decision to have permanent make-up because her work requires a lot of early morning starts and flights abroad.
& # 39; I oversee staff training and development in 44 countries of the EMEA division for a large global software company & # 39 ;, she explains.
& # 39; I was aware that I could not arrive at the airport without makeup. I did feel the pressure to always look polished when I met my male colleagues at the airport.
& # 39; It felt like it was okay if they turned up in the early hours and didn't look so good.
Hannah, pictured in the photo that recently wore make-up after treatment, told how she made the decision to have a permanent eyeliner because her work requires a lot of early morning starts and flights abroad
Hannah said the tattooed eyeliner (photo) was uneven and nothing resembled what she had asked in his style
& # 39; I often found myself in back-to-back meetings with little time to reapply makeup and I thought permanent makeup would make me look polished all day long. & # 39;
Hannah had previously made her eyebrows micro-leafed when she lived in Milton Keynes and had no side effects.
& # 39; It saved me time and I was happy with the results & she said. & # 39; I decided that I would have my eyeliner and my lips permanently tattooed.
& # 39; Because I don't wear foundation, all I have to do is apply blusher and mascara, making it much easier and quicker to get ready for departure to the airports at 2.30 am. & # 39;
Hannah said her extensive research – including browsing forums, reading reviews, and studying images from previous work on Instagram – led her to choose the Harley Street practitioner.
Hannah knew that the chic location would lead to a higher bill, but decided that it would be worth it because she expected the work to be of better quality.
Despite the injuries related to GBH, Hannah & # 39; s attempts to institute a civil case against the practitioner are thwarted because she is uninsured – and points to the dangers of non-regulated salons offering cosmetic treatments
She personally called the office, made an appointment, and paid a £ 400 deposit on her credit card.
On the day of her visit to the clinic in May last year, Hannah said she was 30 minutes early for her time at 10 o'clock in the morning and said she was not seen until 10.30 a.m. call her Harriet instead of Hannah.
& # 39; She claimed she had a domestic fire in her apartment that weekend and that she was barefoot because she broke her foot, but she wasn't wearing a medical boot, & # 39; Hannah remembered.
& # 39; Then she told me she had lost her phone. She seemed in a strange state and kept calling me by another name. I asked her if she wanted to postpone it, but she said no. & # 39;
Hannah claims that the practitioner has gone through the consultation and signing of the consent forms, has not examined her eyes or lips at all, and has spoken more about her eyeliner than what Hannah was looking for – what a & # 39; neighbor girl & # 39; and a & # 39; natural & # 39; look was with small flicks at the end.
Hannah, who described the ordeal as a scene from a & # 39; horror movie & # 39 ;, blindly said she couldn't see what was going on. She was told to behave like a baby when she screamed and struggled with agony. Pictured after the treatment
Hannah had previously made her eyebrows micro-leafed when she lived in Milton Keynes and had no side effects
Hannah said she told the doctor that she was blind in her right eye and that the eye was artificial, hoping that she would realize she should be more careful with her treatment.
When she lay down, Hannah said the practitioner applied short eyeliner pencil to shape her eyes and then applied a cold gel.
& # 39; I asked to see the shape of the eyeliner and she said that I could not open my eyes because the anesthetic was applied and that if I opened my eyes they would burn and I would become blind & # 39 ;, claims Hannah.
& # 39; This scared me, because I am already partially blind and didn't know anything about this beforehand. & # 39;
Hannah claims she could hear the practitioner banging and dropping things and then weirdly asked Hannah & # 39; s phone to call her mobile network provider to chase her missing mobile.
Once she lay down, Hannah (recently pictured) said the doctor briefly applied eyeliner pencil to shape her eyes and then applied a cold gel
After Hannah had previously done cosmetic work, Hannah said she was used to feeling uncomfortable – but this pain was something else
She added that she could hear the practitioner screaming in the next room during her 20-minute call and felt that she was agitated when she returned to the room.
Hannah said she was trying to sit up and open her eyes, but they started to burn and although she felt uncomfortable, the practitioner returned her head to the bed and told her it was time to start.
What then unfolded was like a scene from a & # 39; horror movie & # 39; according to Hannah: & # 39; I asked again to see the eyeliner, but she ignored me and turned on the tattoo machine and started working on me.
& # 39; As soon as she started, I just felt great pain. The only thing I could hear was this needle attached to a machine that was only millimeters from my eyes and on my eyelids. I felt like I was in a horror movie.
& # 39; I'm used to pain because I had previously done cosmetic work, but this pain was something else. She continued to wipe my closed eyes with wipes that I later discovered was bleeding so much.
Hannah said her hair turned gray as a result of the test (photo) and her doctor diagnosed her with PTSD
& # 39; I kept saying she had to stop because the pain was too much and kept trying to pull away. But she kept pushing and pinching me and pressing my face. In addition, she pulled my right lower eyelid and changed shape.
& # 39; She kept calling me Harriet and told me & # 39; suck it up & # 39; and said: & # 39; I have an irony grip and I don't stop until it's finished & # 39;. & # 39;
At the end, Hannah said her face was red with saline and the doctor said she should stop acting like a baby.
Right now Hannah felt weak, in shock and almost in tears. Her dress was soaked in saline and there was blood on her face. She said she received an antihistamine to reduce swelling.
Hannah stacked on more than three stones because of stress
& # 39; I was able to open my eyes slightly, & # 39; she remembered. & # 39; I saw about eight or nine wipes on the bed with blood and two more in my hands with blood on it.
& # 39; My eyes were like cracks, the eyelids were so swollen. She then gave me a mirror. I could not believe what I could see.
& # 39; My eyelids were purple, there were fingerprint bruises around my face and my eyelids were bleeding. The eyeliner was not at all what I asked for, it was half done, uneven, the flicks elongated and the flicks are not even the same or fit in style.
& # 39; I was speechless. It didn't seem to bother her at all. I could only think that my face was slaughtered.
& # 39; I would not let her touch my lips and get out of it as quickly as possible. & # 39;
Hannah said she was really scared & # 39; began to feel when the effects of the damage she had caused struck.
& # 39; I kept saying: & # 39; This was not what I asked for & # 39 ;, I looked shocked in the mirror, but it literally didn't bother her.
& # 39; She kept saying it would shrink back to small movies and even be – I told her it just wasn't true and she got mad at me.
& # 39; She then started applying a thick camouflage pen on my eyes and I pulled away. I then told me to leave. I felt exceptionally ill and frankly her behavior scared me. & # 39;
Hannah was in a row with the practitioner about money for treatment, but managed to flee without paying more than the £ 400 deposit.
Still in shock and intense pain, Hannah managed to take a train home to Oxford and called the NHS 111 during her journey.
She was advised to go to John Radcliffe Hospital, because it has an eye slaughter department.
Hannah was in a row with the practitioner about money for treatment, but managed to flee without paying more than the £ 400 down payment – but her corrective treatment costs more than £ 6,000
Hannah said: & # 39; As soon as I arrived in A&E, I got a triage. I was told that I was in shock and my heartbeat was raised and tachycardic. I was in so much pain and I could only think of how I got here? I did my research, so why did this happen to me?
& # 39; The doctor told me: & # 39; I'm so sorry, but your eyelids are cut and the reason why they are cut is because you have the wrong type of eyelids for the cosmetic work you did. Your capillaries are too close together and the needle has caused your eyelids to bleed. "
& # 39; The doctor said at that time, realizing that she had made a mistake, the practitioner should have stopped.
At the end of the treatment, Hannah, now pictured, said her face was red with saline and the doctor told her to stop acting like a baby & # 39;
& # 39; I was also told that she should not have applied concealer to open wounds because it introduced bacteria and could cause an infection in my eyes. & # 39;
Hannah was prescribed three steroids a day for three days, and then four regular antihistamines, eight paracetamol and eight ibuprofen a day until all the swelling and pain disappeared.
She claims that she is now a recluse and that her life has been turned upside down by what happened. Her doctor has diagnosed her with a post-traumatic stress disorder (PTSD).
Lorena Öberg & # 39; s best tips for people considering permanent makeup
Do your research! Ask a friend, receive a recommendation, view the ratings of the practitioners on all social platforms.
Do not be afraid during the consultation to ask as many questions as you want.
Identify their professional certificates – these should be somewhere in the clinic.
Ask to view their client's case studies – do they match what you saw on social media or on their website?
Not being forced into anything. If you feel uncomfortable, listen to your gut. Walk away after the consultation and do not go through anything if there is any doubt in your mind.
In the days that followed, her wounds became infected and she struggled to sleep because of the pain she had and the medication she had to take.
She also piled on weight, reaching more than three stones through stress eating – and her hair turned gray.
A police officer with whom she spoke told her that what had happened to her amounted to serious physical injury (GBH) and advised her to start a civil case. However, it has been found that the practitioner is not insured – meaning that even if Hannah won her lawsuit, there may not be a guarantee for benefits.
Hannah described her ordeal and said: “Immediately afterwards I hid from everyone so that I wasn't judged by what my face looked like, or to start rumors that I was trying to escape from an offensive past.
& # 39; My job was in a precarious position and I no longer live with friends like before.
& # 39; The results of the appointment have seriously undermined my confidence at a number of levels. & # 39;
Hannah is now being treated by Lorena Öberg, an expert in skin repair and with a permit to remove permanent make-up using lasers.
Lorena has removed the eyeliner, but it takes 10 sessions and costs £ 650 per session – but Hannah said that although it is a lot of money, Lorena & # 39; the best in the industry & # 39; is.
& # 39; I have had three sessions since last September because you have to wait at least eight weeks after each session and it takes two years to remove the ink, & # 39; she said.
& # 39; Doctors have told me that they will not treat my damaged eye until all ink is removed.
& # 39; In retrospect, I wish I had never had the procedure, and if I had had my time again, I would not have got through.
& # 39; I didn't tell many friends, because people were not as sympathetic as I had hoped, many telling me: & # 39; What did you expect? & # 39;
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