Deliveroo customer says she was caught smiling couriers eating her burgers in front of her after she claimed her lunch was delivered to her office
- Deliveroo couriers ate the lunch of the woman she was with after claiming they had delivered it
- She had ordered £50 worth of food from Almost Famous in Manchester on Friday
A Deliveroo customer has said she caught smiling couriers for the company eating her burgers in front of her after they claimed to have delivered lunch to her office.
The woman said she ordered £50 worth of food from Almost Famous, in Manchester’s Great Northern Square, for herself and two colleagues at lunchtime on Friday.
She then received a notification from the Deliveroo app saying a delivery person had tried to deliver the food and left it at the entrance to her work’s building in the city centre.
But after leaving the office to look for it, she said the food was nowhere to be seen.
“I got a report at 12:54 a.m. that they had tried to deliver it and tried ringing the intercom but just left it at the office corridor entrance,” she explained. “Two minutes later I walked downstairs and it wasn’t there.”
A Deliveroo customer said she caught the company’s delivery drivers eating her lunch (pictured) in front of her after they claimed they delivered it to her Manchester office on Friday
The Deliveroo customer added: ‘I immediately thought my food had been stolen so I contacted them and they said they couldn’t refund me as the driver had been outside for eight minutes.
“This was still under eight minutes, and I always see drivers loitering outside the Pret around the corner, so I thought I’d check there and I saw a bunch of people eating our burgers outside.
‘I knew it was the drivers because they had our food on the table and the exact same order number on the bag.
“I took a picture of them and they just laughed in my face and said ‘well we still get paid for it’. They didn’t care, they just kept eating.’
The woman said she said the situation was “so ridiculous” and many of her friends don’t believe it happened. After seeing the drivers, she contacted Deliveroo and the restaurant.
“It literally took me two minutes to get the notification on my phone that they were trying to deliver it to me when I got downstairs,” she added. “They couldn’t possibly wait.”
After learning of the incident, Almost Famous contacted the woman and delivered a replacement order, while the woman has since also received a refund from Deliveroo.
A spokesperson for Almost Famous said: “We are just happy to see the Deliveroo delivery drivers were served a meal that was so delicious for their lunch, the Friday feeling was in full swing and the food must have just smelled so good they didn’t could resist.
Everything was sorted out with Deliveroo and the customer, we sent a fresh meal to her office so she didn’t miss anything. All in light hearted fun, we don’t like to take things too seriously and just want to make dreams come true and make people happy in difficult times. Who could be mad at those smug grins that are elbow deep in Bacon Bacon Everything.”
The woman ordered £50 worth of food from Almost Famous, in Manchester’s Great Northern Square, but after she couldn’t find the food she saw Deliveroo delivery drivers (pictured) eating her food
Deliveroo said it is investigating the circumstances surrounding the incident.
A Deliveroo spokesperson said: ‘We are very sorry to hear about this incident; we expect all riders we work with to behave professionally at all times and this is a matter we take very seriously.
“We apologized to the customer, offered a full refund and the restaurant prepared and delivered a new order for them.
“We also urgently monitor the driver.”