A woman has warned others not to use clothing hire services after she failed to receive compensation because an expensive item returned damaged.
Aspiring lawyer Devon Lloyd, 24, from London, took Tik Tok to explain her “stress” after a tenant returned her spoiled £400 ski coat.
The 24-year-old used rental platform HURR, which charges a fee for its services, but even though Devon received her damaged item, she cannot guarantee a repair.
The platform warns that “wear and tear” is a possibility when lending items, adding on its website: “It is essential to note that, as a marketplace, HURR cannot assume financial responsibility for any loss or damage.”
Now, Devon has caused a storm online after expressing her disappointment with the platform, with others taking to the comments section to tell of similar experiences with clothing rental sites.
Devon Lloyd (pictured), 24, from London, took to TikTok to express her concerns about a clothing rental platform after she was unable to get compensation for her damaged item.
On TikTok, Devon said, “If anyone is considering renting their clothes on HURR, this is your sign not to.”
‘I have never felt as stressed as I do with this app. Nobody tells you. They say, ‘Oh my God, it’s great, you can rent your clothes and get the money you pay for them back.’
‘What they don’t tell you is that these companies don’t protect your products at all. He says it in the fine print, but they are not responsible for your articles.
Devon continued: ‘I rented a ski jacket, this one was new. I basically bought this for the purpose of renting it, but I also wanted to use it myself.
He explained that the first rental went smoothly. However, things changed the second time when she received the coat with the damaged belt.
Devon said: “This was a new jacket, and it wasn’t a normal move, it was almost like someone had put Velcro on it and ripped the belt off.”
“I messaged them and they said, ‘Hey, try using a debobbering machine, this should fix it.’
“But in the meantime, I had another rental coming up, so I sent the coat to the next rental and thought I’d try to fix the problem when I got it back.
The 24-year-old explained that the incident led her to stop renting her clothes from HURR.
‘So, I sent the third rent; This was like chaos, [and] She didn’t respond to any of my messages.
The 24-year-old added: “The lease came to an end…about three days later, still [did not] have the coat I contact HURR and say, ‘The coat hasn’t been returned and I’m stressed about this.’
“They responded without support, they said, ‘We’ll get back to her, but there’s not much else we can do’… so it’s not very reassuring.”
“So I wait a little longer and one day the coat shows up at my house. I open it…I look closely and the belt is missing.”
“At this point I’m literally about to lose my mind, the belt had already come back from the previous person and now it’s gone.”
‘I contacted HURR and they take no responsibility for this. They’re saying it’s my problem.
“They’re trying to contact the tenant to see if they have the belt… but ultimately they’re not responsible, so if I don’t get the belt back, it’s not their problem, it’s just mine.”
Devon concluded: “I think it’s crazy that even though you’re paying a fee, they don’t have any responsibility… and you can request that the tenants be charged, but it’s their decision whether to pay or not.”
“I think you need to keep this in mind if you rent from these places. I’m personally going to take the clothes from this place. I don’t think it’s worth renting with this level of risk.”
MailOnline has contacted HURR for comment.
Hurr describes his protocol on his website: “If the damage is minor and you are willing to take the item to a cleaner or tailor of your choice, discuss this with the tenant to reach an agreement.”
‘If you have taken out damage protection, we will cover you up to £50.
‘Damage Protection will be shown in the rental price breakdown if you are unsure about this. If damage protection was not purchased, the renter will be responsible for all charges.’
‘While we are dedicated to providing support and guidance in resolving disputes between tenants and lenders, it is essential to note that, as a marketplace, HURR cannot assume financial responsibility for any loss or damage. However, we will do our best to help you throughout the process.’
‘We ask that you be aware that slight wear can sometimes be expected when lending items. If a repair slightly alters an item, please let us know and we will let you know if you can continue renting it from HURR. Just because an object has lived a little doesn’t mean it can’t live a little longer.
Users took to the comments section of Devon’s video to share their thoughts, and many were surprised.
Users took to the comments section to share their thoughts on Devon’s experience. One said: “I was considering renting my stuff from Hurr but I can’t believe nothing can be done if someone doesn’t return it or damages the stuff.”
A second added: “This is exactly why I can’t rent, I can’t even trust people on resale sites, now I have to trust people to respect my stuff and return it?”
There’s no chance I’d want anyone else to wear my clothes. I don’t understand,” wrote a third.
A fourth said: “It’s sad that nowadays people don’t take care of our items, especially when they are rented.” I don’t trust people enough to do this anymore.