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Why you are not entitled to a refund if the corona virus cancels your wedding, holiday or theater show

Don’t mind the fine print: why you don’t get a refund if coronavirus sees the cancellation of your wedding, holiday or theater show

  • The Australian Competition and Consumer Commission ruled on COVID-19 refunds
  • Customers are not entitled to a full refund if the coronavirus has canceled an event, it says
  • Ban on pubs, clubs and theaters has affected wedding receptions, live shows
  • Coronavirus symptoms: what are they and should you see a doctor?

Australians are not entitled to a full refund if coronavirus causes their wedding, holiday or theater show to be canceled, the consumer regulator has decided.

Bans on pubs and clubs and large indoor gatherings have forced many event centers and performing arts to close their doors.

Guests have been rejected from weddings under new rules that set a five-person limit on marriage, including the newlyweds, the celebrant, and two witnesses.

Australians are not entitled to a full refund if coronavirus causes their wedding, holiday or theater show to be canceled, the consumer regulator has decided. Depicted are newlyweds on the Circular Quay in Sydney who held some minimalist nupitals under COVID-19 rules in late March

Australians are not entitled to a full refund if coronavirus causes their wedding, holiday or theater show to be canceled, the consumer regulator has decided. Depicted are newlyweds on the Circular Quay in Sydney who held some minimalist nupitals under COVID-19 rules in late March

Qantas and Virgin Australia have also suspended international flights until mid-year, leaving many vacationers stranded or at least doing their best to organize a return flight home.

Cruises have also been canceled with ocean liners among the major carriers of coronavirus.

The Australian Competition and Consumer Commission has determined that companies are not required to provide a full refund to customers if COVID-19 has canceled an event.

“If the cancellation occurs due to government restrictions, the customer is unlikely to be entitled to a refund under the consumer warranty provisions of Australian Consumer Law,” he said.

Even if a customer is not refunded, the ACCC said he was still entitled to compensation.

“You can agree another solution with the customer, such as providing a partial refund, a voucher or voucher, or deferring the services to a later date, if possible,” it said.

Cruises have also been canceled with ocean liners among the major carriers of coronavirus. Depicted are passengers in limbo at Fremantle in Perth on board MSC Magnifica

Cruises have also been canceled with ocean liners among the major carriers of coronavirus. Depicted are passengers in limbo at Fremantle in Perth on board MSC Magnifica

Cruises have also been canceled with ocean liners among the major carriers of coronavirus. Depicted are passengers in limbo at Fremantle in Perth on board MSC Magnifica

In cases where a voucher is issued, the ACCC said it must have an expiration date “long enough for your customer to use”

CORONAVIRUS CASES IN AUSTRALIA: 5,108

New South Wales: 2,298

Victoria: 1036

Queensland: 835

Western Australia: 392

South Australia: 367

Australian Capital Territory: 87

Tasmania: 72

Northern Territory: 21

TOTAL CASES: 5,108

RESTORED: 508

DEAD: 24

Consumer laws also require companies to comply with existing cancellation policy terms and conditions.

The ACCC has warned companies not to be a nuisance.

“ The relevant terms are those in effect when your customer made his booking, i.e. you cannot change it afterwards, ” it said.

“The customer may also have contractual rights when the contract has not been executed.”

Companies are encouraged to “contact customers where possible to advise them on how to handle different circumstances.”

Economists fear that Australia’s unemployment rate will more than double overnight, from 5.1 percent to unseen figures since 1932 during the worst part of the Great Depression.

The Australian Competition and Consumer Commission has determined that companies are not required to provide a full refund to customers if COVID-19 has canceled an event. Pictured is Melbourne's Regent Theater on March 18, which was closed due to the corona virus

The Australian Competition and Consumer Commission has determined that companies are not required to provide a full refund to customers if COVID-19 has canceled an event. Pictured is Melbourne's Regent Theater on March 18, which was closed due to the corona virus

The Australian Competition and Consumer Commission has determined that companies are not required to provide a full refund to customers if COVID-19 has canceled an event. Pictured is Melbourne’s Regent Theater on March 18, which was closed due to the corona virus

Even before the World Health Organization declared COVID-19 a pandemic, the number of job openings had fallen by 2.2 percent in the year to February.

Australian Bureau of Statistics chief economist Bruce Hockman said unemployment is likely to worsen, with official data on the labor force ahead of March two weeks away.

“The period since the February survey was a difficult time for the Australian community,”

Continuing to publish key economic statistics is critical to monitoring and decision making.

“The Australian community can support this by continuing to respond to ABS investigations.”

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