A nationwide AT&T power outage has prompted customers across the United States to call 911, while dispatch centers are reporting widespread outages.
The outage appears to have started on Tuesday afternoon, with a spike in reports around 6 p.m. and 9 p.m. according to Down Detector – a website that monitors outages.
The states that appear to be hardest hit so far are California, Texas, Alabama, Kentucky, Ohio, Florida and Georgia, though more are beginning to report problems. Nick Sotor said.
AT&T attributed the problem to a critical failure at one of its switching centers, resulting in a cascade of problems, including service delays and a complete loss of network connectivity. according to The Mobile Report.
The problem mainly affects iPhone users and has It even affected emergency services, with officials in Seminole County, Florida. urging Those who have any problems can contact their non-emergency line.
A nationwide AT&T service outage has prompted customers across the United States to call 911, while dispatch centers report widespread outages.
Many customers have since turned to X to share their frustrations over the hours-long service outage as they seek answers from the phone company.
“It’s good that AT&T had a nationwide mobile service outage without any public acknowledgement,” one user wrote.
“Thousands are wondering why they are in SOS mode with no power outages in their area. A ridiculous company gets attacked by hackers, then there’s a massive national power outage and the attacks just keep coming,” he said, urging the Federal Communications Commission to take action.
“AT&T is driving me crazy with all these outages. It’s no reason I can’t go outside and my phone should say SOS. What the hell!” wrote another.
Many AT&T customers have turned to X to express their frustrations.
One customer even urged the federal government to take action.
When customers were lucky enough to reach AT&T support, the company acknowledged there was an outage but offered few reassurances.
There is currently no workaround and the company has not provided an estimated timeline for when the issue might be resolved.
To make matters worse, most of the company’s senior technical support staff went home after their day’s shifts, leaving the issue unresolved, according to The Mobile Report.
Still, AT&T officials say they are working to fix the problem, which they insist only affects a “limited number of our customers.”
“We are working to resolve a software issue that may impact the ability of a limited number of our customers to connect to our wireless network,” a spokesperson told DailyMail.com.
“Keeping our customers connected is our top priority, so we appreciate your patience as we work to resolve this issue.”
At around 11:20 p.m. EST, a company spokesperson contacted DailyMail.com with an update on the situation.
“We have resolved a software issue that was disrupting the ability of a limited number of our customers to connect to our wireless network,” a spokesperson said.
‘We apologize for the inconvenience and appreciate our customers’ patience as we work to resolve this issue.’
The outage came the same day the FCC announced that AT&T would pay a $950,000 fine for failing to notify call centers about a similar outage in 2023 that affected police stations in Illinois, Kansas, Texas and Wisconsin.
