Where is my free Google Nest Mini? Spotify subscribers were left in the dark after signing up for a smart gadget giveaway
- Spotify offered its Premium customers a free Google Nest Mini
- Weeks later and many have not received an email from the music giant
- Customers complain about the lack of contact via social media
Spotify customers were left frustrated after signing up for a free smart speaker gadget, but lost contact with the streaming giant weeks later.
Those paying to use the music platform were told they could get a free Google Nest Mini in early September.
However, hundreds of Premium customers have taken to social media to say they haven’t heard from Spotify since taking advantage of the offer.
The streaming service saw a huge demand with thousands of requests for the smart speakers, pulling the freebie just 36 hours after advertising.
Spotify gave away Google Nest Minis to its Premium customers for free earlier this month
The offer was only available to Premium Spotify customers, who pay for the service on a monthly basis to ensure they don’t have to listen to ads, unlike those who use the service for free.
If you are a Premium customer, you could have claimed the device by logging into your Spotify account through an internet browser.
The deal will have appeared and customers simply clicked on the link to claim theirs.
It was available to both new and existing customers, but Spotify has said that people with Premium Family, Duo, and Student have limited eligibility.
The offer was withdrawn due to high demand, with many customers saying it was too late to buy one by the time they heard about the deal.
While it wasn’t revealed why Spotify decided to offer this, tech experts thought it might entice customers to sign up for their service.
It appears this has worked for the streaming giant as people used social media to suggest they joined to get a free Google Nest.
However, numerous other users said that weeks after requesting a free device, which has a suggested retail price of £ 49, they still hadn’t heard from Spotify.
However, many were not told whether to expect a Nest Mini or not.
This Spotify customer said he had waited more than 13 days to hear from the service
Another Twitter user said they were still waiting to receive their Google Nest
A customer said she still hadn’t heard from Spotify since September 2
Another user said they were still waiting to hear about the Google Nest offering anyway
Many on social media said they were still waiting for an email from Spotify but had not received anything.
A few members of the This is Money team have also signed up for the offer, but have yet to receive an email.
We reached out to Spotify to tell them why people didn’t receive their device or even a postponement email but didn’t get a response.
However, some other social media users posted photos of their new device after receiving it.
A client advised other applicants to check their junk mailbox because his Spotify email was trapped there.
Some social media users said their Google Nest had arrived weeks after the offer ended
This user told customers to check their junk email folders because their confirmation was possible there
Google Nest Minis are a direct competitor to Amazon’s Alexa system: a smart speaker with voice command and Google Assistant.
It can be controlled via your phone or Bluetooth, where users can ask the device to play a particular song, ask what the weather is up to today, or read a recipe.
In response to Spotify’s offer, Amazon Music lowered the price of its Echo Dot smart speaker to just 99 pence for subscribers.
The deal was only valid for new Amazon Music Unlimited customers who are also Prime subscribers and completed after a few days.
Apple Music, one of the other biggest streaming offerings, didn’t give its customers freebies.