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What is the Aldi phone number? Why you can never call to check a product in stock in Australia

The reason why you can NEVER call your local Aldi store to check if they have a product in stock

  • Aldi has revealed why customers can’t call their local stores to inquire about stock
  • The retailer giant’s website says it is ‘streamlining’ its stores to keep prices low
  • There is currently no telephone customer service at Aldi
  • Customers can see online where certain items are available on the stock checker

Aldi Australia has revealed why customers can’t call their local store to inquire if certain items are in stock.

According to the retailer’s website, it’s “streamlining” its stores to keep prices low, so don’t hire customer service over the phone.

Aldi has a customer support number across Australia, but an automated voice instructs callers to refer to the website and there is no way to reach anyone.

There is currently no way for customers to contact Aldi Australia by phone.  The retailer's website reveals why shoppers can only inquire online which items are in stock.

There is currently no way for customers to contact Aldi Australia by phone. The retailer’s website reveals why shoppers can only inquire online which items are in stock.

‘Thank you for calling Aldi Australia. All our inquiries are now managed online so we can provide you with the right information more efficiently,” it reads.

On social media, Aldi shoppers are expressing their frustration at the supermarket’s lack of telephone service.

“There’s no way to contact real stores to find out if the groceries I want are in stock,” one woman wrote.

“Now if you want information that isn’t in one of the standard answers on your website, it gets pretty frustrating. At least have a chat function or something like that,” complained another.

According to the retailer's website, it's 'streamlining' its stores to keep prices low, so don't hire customer service over the phone

According to the retailer’s website, it’s ‘streamlining’ its stores to keep prices low, so don’t hire customer service over the phone

Aldi’s website has a contact form that allows shoppers to get in touch with questions or complaints, and features a stock checker that allows customers to see in which stores a particular item is available.

“Delivering such great products at such low prices means streamlining our stores; and that includes not being able to provide special purchases over the phone,” the website confirms.

“To make sure you don’t miss out, we recommend that you visit ALDI as early as possible when a new Special Buys range goes on sale every Wednesday or Saturday to avoid disappointment.”

Aldi operates with a limited workforce that employs more than 13,500 people in their 570 Australian stores.

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