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A Virgin passenger was left furious after paying $800 to buy another ticket because he missed his original flight due to a miscommunication with the airline.
Max Cameron, 64, who lives in Tasmania, arrived at Launceston airport to catch a flight to Melbourne last month when he noticed there was no one at the counter.
Cameron, who travels interstate for work, claims the flight he booked was due to leave at 9:30 p.m. and check-in would close at 9:00 p.m.
He then received an email from the airline explaining that the flight had been delayed until 10:15 p.m. and that, as a result, check-in would close at 9:45 p.m.
“I received a text message and an email from Virgin saying, ‘I’m very sorry to inform you that your plane was delayed 45 minutes,'” Cameron said. Yahoo.
“As a result, I left the airport at 9:25 pm to close check-in at 9:45 pm.”
Max Cameron (pictured left) was forced to shell out an extra $800 to book another flight after Virgin Australia staff closed the check-in desk ahead of his arrival.
Cameron showed up at the check-in desk and found “literally not a single person in the Virgin terminal.”
The 64-year-old was forced to book a flight for the next morning, shelling out another $800 for the ticket, transportation and accommodation.
A confused Mr Cameron sent a query to the customer service team.
He was informed that he had to arrive 30 minutes before the original departure time, even though the email told him to arrive half an hour before the new takeoff time.
Virgin told Cameron he would not receive compensation because he did not show up at the airport on time.
“I got a note that said, ‘I’m sorry, Mr. Cameron, you didn’t show up before check-in closed…we called for the last few cases and you didn’t show up,'” he said.
Mr Cameron was told he had to be at check-in (file image pictured) 30 minutes before the flight was initially scheduled to depart.
Cameron then spoke to an airport worker, who informed him that there may have been an error in the email.
“I’m at the airport four times a week, so I went and spoke to the Virgin counter supervisor… and she said, ‘Oh my God, it looks like they sent you the wrong email,'” she said.
A Virgin spokesperson told Daily Mail Australia that the airline is working with Cameron to get its money back.
“Virgin Australia has contacted the guest directly to apologize for their experience,” it said.
“We are currently in the process of evaluating the guest’s claim to reimburse out-of-pocket expenses.”