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A woman is left bewildered after her energy company threatened to turn off her electricity in a letter (photo) if she did not pay her $ 0 bill

Baffled woman is threatened with her power outage if she doesn't immediately pay $ 0.00 to her energy company

  • The customer received a letter from her energy company demanding that she pay $ 0.00
  • & # 39; You had to pay $ 0, but we did not receive this from you & # 39 ;, said the letter
  • Notice threatened to shut off her electricity if she did not pay the full amount
  • Bemused woman said she suspected that the letter was the result of a technological failure
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A woman was left in astonishment after her energy company threatened to turn off her electricity – even though she did not owe them any money.

The customer in Victoria said they received a warning from Energy Australia last month that they were starting a collection process.

The woman shared a photo of the bill and said she suspected a technological failure was the cause of the absurd letter.

A woman is left bewildered after her energy company threatened to turn off her electricity in a letter (photo) if she did not pay her $ 0 bill

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A woman is left bewildered after her energy company threatened to turn off her electricity in a letter (photo) if she did not pay her $ 0 bill

& # 39; We recently arranged a payment extension for your electricity bill & # 39 ;, the notification to 3AW read.

& # 39; You had to pay $ 0.00, but we have not yet received this payment from you.

& # 39; Because you missed your last payment, we have canceled your extension. Your account is now in our standard collection process, which can lead to disconnection if the full outstanding amount is not reimbursed. & # 39;

The customer, Annie, said an error would be the only reason for her to receive the bizarre letter.

& # 39; If they say I'm dealing with collection agencies and disconnection … it's just too absurd, & # 39; she said.

Daily Mail Australia has contacted Energy Australia for comments.

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