Verizon throws away annual contracts and lets American customers pay monthly for internet and TV
Verizon throws away annual contracts, now has American customers build their own internet and cable TV bundles and pay monthly
- After customer frustration, the telecom giant is changing its service plans
- Customers no longer have to order internet and TV via large bundles
- With Mix & Match on Fios, customers can choose exactly what they want and don’t want
- Customers can order monthly service instead of annual contracts
In a statement published this morning, Verizon announced a major new policy change for its internet and cable TV customers.
Customers can now order an internet service or cable monthly without having to conclude an annual contract or accept bundles with unwanted extras.
The new service options from Verizon are called Mix & Match on Fios, with which customers can choose exactly what they want and skip all services they don’t have.
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Verizon now allows customers to order customized cable and internet services without having to commit to bulky bundles filled with unwanted extras
“Customers are loud and clear about their frustrations with the cable and we have listened,” said Frank Boulben of Verizon in a statement. “As a result, we are transforming our approach to internet and TV offers by offering customers more choices and more transparency.”
“Customers are tired of buying a bundle of services that they do not want, and then discover that those rates do not include additional costs and surcharges.”
“We are putting an end to the traditional bundle contract and giving customers control.”
The new Mix & Match initiative allows customers to choose between three types of Fios internet services: 100 Mbps for $ 39.99 per month; 300 Mbps for $ 59.99; or a 940 Mbps “Gigabit” connection with an included home router for $ 79.99.
Customers interested in TV can choose from three service layers: 125+ channels for $ 50 per month; 300+ channels for $ 70 a month; or 425+ channels for $ 90 a month.
With the new Mix & Match on Fios options from Verizon, customers can order service on a monthly basis and do not have to commit to annual contracts
WHAT IS VERIZON’S NEW MIX & MATCH ON FIOS SERVICE?
Mix & Match on Fios is Verizon’s new plan that allows customers to order internet and cable.
The service allows customers to choose exactly how much or little service they want without being tied to bundles filled with unwanted extras.
Customers can now pay from month to month and do not have to commit to annual contracts to receive service.
Customers can also order YouTube TV through Verizon, a newly launched Internet TV service that offers access to more than 70 live TV channels in addition to local news and sports coverage.
The telecom giant offers standard fixed telephony for $ 20 per month, including number recognition and spam blocking.
For an additional $ 15 per month, Verizon offers access to its TechSure Plus customer service, which provides technical assistance 24/7.
Previously, customers who wanted access to certain cable channels also had to agree to certain levels of internet or fixed telephony that they did not want.
Through Mix & Match, customers will be able to match any desired service level without agreeing to other unwanted services or support.