Basketball Australia and promoter TEG have replied to the complaints from disappointed fans after the Thursday-evening game between the Boomers and Team USA in the Marvel stadium in Melbourne.
A joint statement said that most revelers have a & # 39; positive experience & # 39; and that only two people had requested reimbursement.
Dissatisfied basketball enthusiasts expressed their indignation after paying between $ 150 – $ 1500 for underwhelming seats to watch the game with a lack of first-class stars.
Although both parties were tied up in public because they had to squeeze a lot of money into plastic seats with a poor view, they instead insisted that the game was a general success and that feedback & # 39; strongly positive & # 39 ; used to be.
Fans who had paid up to $ 500 for the court tickets for the Marvel Stadium match on Thursday evening were fuming with lots of reports about their bad seats online
& # 39; More than 51,000 fans attended the event and it is worth noting that the feedback is very positive for us & # 39 ;, the statement said.
& # 39; It is clear that there are fans who feel that their expectations have not been met on their purchased seats & # 39 ;, it said.
The organizations also insisted that the number of complaints was marginal compared to the total number of participants.
Fans who have paid a lot of money have complained about plastic seats and bad views
Although both parties were beaten publicly for squeezing fans of a lot of money for plastic seats with a poor view, they instead insisted that the game was a general success and that feedback & # 39; strongly positive & # 39 ; used to be
& # 39; Of the 11,000 fans who bought floor seats for last night's game, only 200 were relocated.
& # 39; They were moved immediately and without problems and only two refunds were requested. & # 39;
Although the sham got a lot of publicity shortly after the event in America, it took more than 15 hours for Basketball Australia and TEG to respond.
Australia's leading consumer agency, the Australian Competition and Consumer Commission, said it is investigating whether basketball fans mislead promoters about seats and expected NBA players during the game.
The plastic seats are placed on the right to accommodate the 50,000 people
The watchdog received hundreds of complaints before the game began from concerned customers who wanted refunds because they were being misled about which players would participate.
When tickets were first released, American names took over the lead recommended NBA MVP's Kevin Durant and James Harden along with LA-based duo Anthony Davis and Paul George.
A spokesperson for ACCC told the AFP: & # 39; Under Australian consumer law, companies are not allowed to make false or misleading statements, even when they advertise events. & # 39;
& # 39; We understand that some advertisements of the American basketball games in Melbourne and Sydney include images of players who will not participate in those games. The ACCC considers the problems and cooperates with relevant parties. & # 39;
The combined statement from the sports coaches explained the distribution of ticket prices.
& # 39; Event tickets started from $ 69.90, which is reasonable and typical of a major international event. Ticket prices on the floor started from $ 149.90 in the rear sections and increased in price as the seats got closer to the track.
& # 39; We appreciate that it was a different viewing experience than many basketball fans are used to because the event took place in a traditional football stadium, & # 39; they said.
& # 39; There were 14 gigantic video screens to enhance the live action, including the playback of actions, statistics and video pieces to keep the audience busy.
In October, Basketball Victoria yelled from the rooftops that LeBron would attend James.
However, when Daily Mail Australia Basketball Australia asked if the players were coming, it denied that it had ever been claimed that they were.
They stated that they felt that those who played could see their appearance as supportive spectators and believed that fans did not buy tickets because of the big names associated with it.
An angry father who contradicts their claim, told Daily Mail Australia that he had bought the ticket under the pretension that Lebron would be there.
& # 39; We absolutely feel cheated, & # 39; he said.
Missing in Action: LeBron James was the man everyone wanted to see. They were told that he would be there last March. But he and his friends didn't show up. And probably never planned
Russell Crowe tweeted a video on Thursday night of his view of the basketball game between Australia and the US in Melbourne
Russell Crowe joined furious basketball fans by slamming the sitting failure in Melbourne.
Crowe paid a premium for court tickets for the match at Marvel Stadium, but discovered, like many other fans, that his opinion was hampered by people before him.
& # 39; $ 1500 a ticket for this display. AUS against VS. Joke is on me. If you were not there between 50,000 and you chose to watch it on TV at home, good decision, & tweet Crowe.
Russell Crowe (pictured at the game) takes part in basketball fans who are furious about the seat fiasco when Australia took over Team USA in Melbourne on Thursday night
& # 39; The only thing that was achieved tonight by Basketball Australia was that the promoters made an effort to rip off well-meaning enthusiasts of the sport. It was a farce. & # 39;
Many fans who bought tickets, up to $ 500 for general seats, expressed their shock online when they arrived and discovered that they were getting plastic picnic seats to sit in with little visibility of the players.
Crowe also retweeted an opinion from another fan for those with tickets to the second match in the series on Saturday.
& # 39; For those who attend the game on Saturday, here's a tip. Get a refund tomorrow, look at home and buy a basketball jersey for your children. & # 39;
The run-up to the game was also controversial: fans complained about stars going backwards and the Australian competition and consumer commission started an investigation into misleading advertising.
The World Cup warm-up match, followed by match two on Saturday afternoon, was played on a drop-in raised floor in the stadium.
From the sidelines to the edge of the field is only 3.1 meters, followed by a fall of 93 cm.
The plastic seats for the 50,000-strong crowd have been criticized by fans who have complained about the players' limited opinions.
& # 39; Even the seats in the first row have terrible corners for the game. That is the worst place for a basketball game that I think I have ever seen & # 39 ;, a fan said online.
& # 39; Imagine paying more than $ 1500 to get seats on the right, just to realize that you are sitting on a $ 5 folding chair and looking up at the court, & # 39; another said.
& # 39; 150 seats on the floor and you cannot see the course. All players also dropped out. What a stitch, & # 39; noticed a third.
A steady stream of players, including Anthony Davis and James Harden, also withdrew from the games – causing fans to express their disappointment.
Games of this quality are unheard of in Australia, giving spectators the chance to see the most elitist players without having to shift work and family obligations and buy flights to America.
Punters were willing to hand over thousands for tickets, interstate flights and accommodation despite steep prices – with the marketing promising big stars and value for money.
A Change.org petition was started online before the competition and asked for a refund with the petition receiving nearly 3,000 signatures.
The United States, who continue their dominance over Australia with a win of 102-86.
LeBron James was used on marketing material for the games (pictured with wife Savannah Brinson attending the 2016 Sports Illustrated Sportsperson of the Year)
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