Employers are looking for flexible, empathetic and resilient candidates to use logic and initiative to solve problems, as the economy gains momentum after COVID-19, Australia’s top recruiters have revealed.
Competition for jobs is fiercer than ever: 823,300 Australians are now unemployed and the labor market is expected to remain weak for years, especially in the hardest hit hospitality, retail and travel sectors.
The Department of Employment’s internet job vacancy index fell 16.4 percent in April when ad numbers fell 18,400, the strongest monthly decline since the series began in January 2006.
Directors of the country’s largest recruiting agencies shared tips for selling yourself during an interview in a blog post Search, advise people on the specific skills managers are looking for and how they can be emphasized on your resume.
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Fitness coach Julia Bass leads an online Pilates and boxing course from her Melbourne garden on April 9, 2020, reaching clients virtually after gyms and training studios were forced to close
Recruiters are looking for candidates who continuously broaden their skills to meet the demands of the ever-changing work environment.
The pandemic has reminded people that stagnation is simply not an option in the modern world, where technology and trends are evolving almost overnight.
Nick Deligiannis, general manager of Hays Recruitment, said employers want staff who can seamlessly adapt to new roles or responsibilities without having to keep every step at their fingertips.
How do you show it: Mr Deligiannis said that you should provide clear and concise examples of how you quickly adapted to a new structure or function in an earlier role.
These could be online courses or evening courses where you signed up to broaden your skills, or successful ideas that you pitched to help the company increase sales or improve new customer relationships.
“By using examples, you can prove your skills while clearly showing the interviewer how to add value to their team or department,” he said.
Speedie co-owner Annie Karam hands over coffee to a driver who was parked outside on March 23, 2020. As part of the takeaway service, the cafe had to adjust because the federal government imposed a lockdown to slow down the spread of COVID -19
2. ANALYTICAL THINKING
With global markets confused and stock prices rising and falling like a rollercoaster, employers say employers need analytical workers who think logically and laterally to generate revenue and brands that suffer from flaws.
COVID-19 labor market at a glance
Unemployment: it rose from 5.2 percent in March to 6.2 percent in April – the highest since September 2015
The number of unemployed increased by 104,500 to 823,300
In April, 489,800 people left the workforce, meaning 594,300 lost their jobs or gave up job searches
Unemployment rose by 4.9 percentage points to 13.7 percent
The number of unemployed Australians increased by 603,300 to 1.8 million
The participation rate fell by an unprecedented 2.4 percentage points to 63.5 percent
Source: Australian Bureau of Statistics
Data analysts who can calculate complex numbers and identify where real value lies will be in demand as the economy stabilizes, and experts believe that sharp analysis could become the most sought-after skill in the new business world.
Mike Dickson, NSW director of specialist recruiting agency Six Degrees Executive, said that companies looking to save money and attract investment will rely on analytical thinkers to break through the numbers.
How do you show it: Mr. Dickson said that you should anticipate recruiters who request evidence of your analytical skills early in an interview.
He recommended that you have two to three recent examples from a previous role that demonstrate how these skills have made a difference to your team or company.
Mr. Dickson advised structuring your examples with the ‘STAR’ framework, which stands for ‘Situation’, provides context for the story, ‘Task’, explains what was expected of you, ‘Activity’, describes what you did and ‘Result’, which describes exactly what you have achieved.
He warned that interviewees who go directly to the results and only talk about what they have achieved are a red flag for recruiters.
“It is pointless without the situation or the actions they have taken,” he said.
How to write the perfect CV
– Do not add a photo or date of birth.
– Keep it short. It should be only one page long, or up to two if you hold a senior position.
– To impress’ D’personalities (usually MDs and CEOs) and ‘Cs’, such as CFOs, use clear headings and bullets written in a simple, consistent font such as Arial or Times New Roman, size 11 or 12. This makes it easy to understand for ‘Ds’, who tend to read, while also containing the structure and consistency ‘Cs’ is looking for.
– Keep sentences short and concise and prove your career performance. This appeals to the ‘D’and’ I’types who want facts and statistics, and ‘S’ and ‘Cs’ who are put off by excessive self-promotion.
– List your work history in chronological order.
– Impress recruiters by referring to their company’s values in at least one of your career achievements.
– Ditch inventory phrases like ‘I’m a good team player’ and ‘I like to spend time with my family and friends’
– Give at least one example of how you are motivated, and how you have and will motivate others.
– List two activities that demonstrate your personal values. This can be charity work (fundraising by running a marathon, for example).
– Use positive language everywhere that indicates a ‘can-do’ attitude.
Source: London recruitment coach Rita Chowdhry
Candidates who demonstrate empathy and a customer or customer-oriented approach to business will stand out in interviews, recruiters say.
Think Talent co-founder Natalie Firth said that employers want staff who take into account the needs of their customers to ensure that consumers are always at the center of the business and how they market their products and services.
Ms Firth said empathy is increasingly valuable in the workplace as automated phone services and online customer service ‘bots’ become the norm.
How do you show it: To demonstrate professional empathy, Ms. Firth said you should provide answers that show how you approached tasks from a client or client’s perspective in the past.
She said ’empathy’ should always be included in your resume as a skill, with a brief explanation of how it helped you excel in a previous role.
Simon Tracey (left) and OzHarvest contributor Wayne Pinniger, Woolworth’s National Community Manager, will be collecting food for vulnerable Australians on April 22, 2020 and providing nutritious meals to those fired or fired during the pandemic.
What are your labor rights during COVID-19?
Employees remain protected from redundancy under the Fair Work Act 2009 during the crisis because of:
– a temporary absence due to illness or injury (i.e. with coronavirus)
– taking care of someone with coronavirus
– discrimination (i.e. you come from a particular race or cultural background)
– a reason that is harsh, unjust or unreasonable
Employers have always appreciated initiative, but recruiters say proving a proactive approach in previous positions in the current climate could be the difference between hiring and being stored in a database for future consideration.
Qamran Somjee, digital, project and technology practice leader at Davidson Technology, said modern companies want employees who perform without being micro-managed.
“To be agile, companies need fewer leader-led employees and are looking for employees who are proactive enough to think along and resilient enough to accept the team’s feedback, even if it is negative,” he.
How do you show it: Mr. Somjee advised devoting part of your CV to how you achieved your goals.
In an interview, he said you should answer questions by emphasizing how you overcame challenges to achieve what was expected of you.
It’s even better if you can show how you exceeded expectations.
An employee wears a face mask at an Apple Store in Bondi Junction in Sydney on May 7, 2020, the day the store reopened under relaxed social distance restrictions
Recruiters say resilience will be a hot commodity in the post-coronavirus world as companies hunt for staff who will thrive on challenges rather than falter.
U & u Director Recruitment Partners Andrea McDonald said resilience is crucial to withstand the pressures of the modern workplace, which is ‘more intense than ever before’.
‘In an environment where you are constantly experimenting, you have to be comfortable with failing and getting up again. That’s why resilience is so important, “she said.
How do you show it: Ms. McDonald advised recruiting managers to tell about a time when you successfully went through a restructuring or period of change at a previous workplace.
The post-coronavirus world will have fundamental changes in the way we work, travel and communicate, meaning it is important to show your willingness to shape and adapt to what is required of you.
Visit Seek Australia for more tips on how to capture an interview and write the perfect CV here.