Top 5 Types of Managed IT Support Services


In a world driven by evolving technology, effective collaborations divide tasks and multiply results, and managed IT support services are proof of that. It is a rising trend in the IT industry where businesses, instead of incurring costs in developing and maintaining an internal IT team, outsource such tasks to a Managed Service Provider (MSP) who handles their IT infrastructure and/or end-user systems. These services are tailor-made to suit the client’s requirements and can be availed on a pay-as-you-go or a subscription model. 

Apart from helping organizations downsize their IT departments and save on the cost of recruiting and training, managed IT service companies offer the flexibility of choosing the required services and highly skilled resources. Listed below are 5 key areas where MSPs can assist your business and ease your operations: 

  1. Security Management 

Security management is crucial for any business – you wouldn’t want your company information and data to get into the wrong hands. Managed IT service companies offer a wide range of security management services such as developing a security framework for the organization’s existing IT system, software patching and maintenance, email security, anti-malware software, and application compatibility, among others.

  1. Data Analytics and Business Intelligence 

Data analytics help businesses to keep track of their performance indicators and get an unbiased perspective on the same. Analyzing data, however, might be a daunting process, especially if your organization is not directly involved in the IT industry. An MSP eases your burden by capturing and analyzing vast amounts of data which, in turn, reveals useful patterns and trends. This increases your business intelligence and allows you to take key decisions in staffing, marketing, and planning based on the upcoming trends. 

  1. Network and Infrastructure 

The support services offered by Managed IT services companies help your organization effectively handle many key aspects of the computing system, WANs, and LANs. This lets you cut down on the cost of maintaining a data center and provides you with high performance and secure networking. Based on the requirements of your organization, you can choose from a wide range of services including cloud infrastructure, network architecture management, design and engineering, onsite infrastructure setup, and configuration management, among others.

  1. Communications 

Communications support like data, VOIP, telecom, etc. are an integral part of a business. These support services, or servers for hosting the applications based on a subscription model, can be provided by managed IT support service agencies. Some providers even offer remotely managed call centers that combine features of a traditional call center as well as intelligent IP call routing. As a result, your organization can be in collective sync and enjoy high levels of operational efficiency. 

  1. Backup and Disaster Recovery

In an age where data is power, the importance of storing and protecting your organization’s data cannot be stressed enough. Equally important it is to recover data in the event of a disaster. Companies that offer managed IT support services can take this burden off your shoulder through OS protection and automatic, safe, and continuous storage and back-up of data. This means, your data is safe and fully recoverable even in the face of the worst and unforeseeable disaster. 

That’s not all. An MSP can be of help in several other areas of your business including system design and upgrade, auditing and compliance, system monitoring, wireless and mobile computing, and support/helpdesk, to name a few. 

Why Opt for Managed IT Services? 

Given that more and more companies are now using IT services for better results, managed IT support services, implemented by an MSP, is definitely a value addition to your organization. Their expertise goes a long way in providing economical solutions to problems, helping you focus fully on your core business areas.