It’s one of the UK’s most popular mobile networks, but it looks like Three UK is suffering another outage this afternoon.
According to Down Detector, the issues began around 11:24 GMT and are affecting customers across the UK.
Three UK has acknowledged the outage and says it is “working hard to fix it”.
‘Some customers may be experiencing issues with our network this morning. Our engineers are working hard to fix it. “This issue is also impacting customer service, so check back here for the latest updates,” he posted on X (formerly Twitter).
“We are very sorry for the service issues over the past few days and sincerely apologize for any inconvenience caused.”
Network provider Three UK has gone down, leaving customers unable to receive messages or calls.
According to Down Detector, the issues began around 11:24 GMT and are affecting customers across the UK.
So far, more than 12,000 problems have been logged on Down Detector.
Of those who reported problems, 36 percent said it was with their mobile Internet, while 34 percent said they had no signal.
The remaining 30 percent said they were experiencing a complete blackout.
Down Detector pulls network status updates from various sources, including social media and reports sent to your website.
The website’s ‘heat map’ of user-submitted problem reports shows that affected customers are mainly located in London, Birmingham and Manchester, although there are reports from across the country.
This outage is the latest in a series of problems with Three UK in recent weeks, and it seems many frustrated users are fed up with it.
In X, one wrote: ‘Last days!!! It’s been a couple of weeks and the problems persist.
‘Trying to contact customer service is a joke.
“I have 5 separate contracts with three and it is a waste of money at an ATM.”
Another added: ‘This is an absolute joke!
‘You will be very quick to increase our prices every year even though we are not getting the service we pay for!!’
And one vented: ‘This is the last straw for me. Canceling the contract and without paying cancellation fees of any kind.’
Three UK has acknowledged the outage and says it is “working hard to fix it”.
“We are very sorry for the service issues over the past few days and sincerely apologize for any inconvenience caused,” Three tweeted.
This outage is the latest in a series of problems with Three UK in recent weeks, and it seems many frustrated users are fed up with it.
What to do when your mobile network is not working?
Typically, as has been the case with Three today, the provider will give updates on its service through its social media channels.
If you are having problems with your mobile signal, you may be entitled to compensation.
Internet providers typically pay £8 per day when telephone and broadband service is not repaired after two full days without service.
Additionally, you may have the right to leave a provider without paying a fee if they have been without service for a long time.
You can complain to your supplier over the phone, online through their website (or app if you have one) or in-store at a branch.
One user expressed: ‘This is the last straw for me. Cancel the contract and not pay any cancellation fees.
Another added: ‘This is an absolute joke! You will be very quick to increase our prices every year even though we are not getting the service we pay for!!’
Of those who reported problems, 36 percent said it was with their mobile Internet, while 34 percent said they had no signal.