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Shoppers have unleashed their fury after discovering a little-known detail on product packaging, with hundreds angry they are not getting what they paid for.
A Canberra woman revealed her surprise after weighing a 230g packet of Aldi crisps and finding 139g of crisps inside.
While many erupted in anger, one Australian pointed out that the ‘e’ sign (EEC) on a food label indicates that the volume or weight of the product is an average value.
‘How is this okay?’ the mother asked on Facebook. ‘[We] Try saving money by shopping at Aldi and don’t even get the amount on the package!
“More than two-thirds of the package was air, so I decided to check it… First I put the whole bag of chips on the scale and it weighed 157g.”
The ‘e’ sign on a food label indicates that the weight of the product is an average value
ALDI customers are encouraged to contact the help center with feedback, and shoppers can return any products they are not satisfied with for a full refund or replacement.
Packaging machines in the food industry are not precise; There will always be a margin of inaccuracy.
All major supermarkets audit their products regularly and use commercial scales to ensure their food meets weight requirements.
Still, others were also unimpressed with the alleged weight disparity.
‘But that’s not an estimate. Even Woolies mince has the ‘e’ and it’s usually a tiny difference, but almost 100g is huge! one said.
“Not getting what you pay for is a joke and being so far from “e” weight is just ridiculous,” wrote another.
Other shoppers reported that several products, such as butter and tomato paste, were also underweight at several major stores.
A former Woolworths worker shared that he used to periodically check the weight of products using scales.
You’d be surprised how often they go out. In saying this, something greater than 10 percent was reported,” they said.
Some came to the defense of the chips, claiming that the “air” inside the bags was necessary.
‘The empty space in the crisp bag is not just air: it is nitrogen gas that prevents the crisps from breaking down in the packet. It also expels air, which makes the potatoes go rancid,” argued one of them.
Another echoed: ‘The factory that produces this has scales at every stage of the process that are continually calibrated. Are you sure it’s the packet of crisps that came out? Maybe show other items that are complete and compare accuracy.’