The shocked Brisbane Woolworths shopper makes a surprising discovery in a package of ‘fresh’ profiteroles

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Disgruntled Woolworths shopper makes VERY surprising discovery in a packet of seemingly ‘fresh’ profiteroles

  • A dissatisfied customer has come home to find his ‘fresh’ profiteroles frozen
  • Art Key took to Facebook to share a video of the frozen profiteroles
  • The ‘fresh’ profiteroles were bought from the bakery department in Brisbane
  • Woolworths replied apologetically and offered Mr. Key a full refund for the desert
  • One user suggested simply putting the profiteroles in the microwave to defrost them

A disgruntled shopper who bought a packet of ‘fresh’ profiteroles to enjoy his morning coffee has come home to find they were frozen.

Art Key bought the packet of ‘fresh’ profiteroles from Brookside Woolworths in Brisbane on May 1.

Mr Key posted on Woolworths Facebook page to showcase the frozen profiteroles, saying he had ‘made myself coffee, broke the lid, eaten a bite, but it was frozen’.

I bought a pack of yummy profiteroles from Woolworths Brookside. I made myself coffee, cracked the lid, took a bite, alone …

Posted by Art Key on Friday, April 30, 2021

A disgruntled Woolworths customer posted a video of the profiteroles showing the center was frozen

“I can’t be bothered to do the ten minute drive up the hills,” he wrote.

The ice can be heard cracking as Mr Key cuts through the ‘fresh’ profiteroles.

“Thanks Woolworths … video attached, hear the cracking ice as I cut it,” the message read.

Woolworths responded to the post by apologizing and offering a refund to Mr Key.

“Hey Art, we’re so sorry to see the profiteroles you bought at the Brookside store were frozen,” Woolworths replied.

We know you don’t want to drive to the store for a refund and replacement and if you bring your product packaging or receipt on your next visit, you can get it at that time.

Woolworths has offered Mr. Key an apology and a refund in the store

Woolworths has offered Mr. Key an apology and a refund in the store

“We’ve shared your feedback with our product team so they can look into it further.”

Mr. Key went on to reiterate that he just wanted the fresh produce to be just that.

‘When we buy fresh products from you in the shop, especially from the bakery, we expect freshly baked products. That’s all we want, ”he wrote.

A member of the audience said he could have put the profiteroles in the microwave to thaw them quickly.

“A few seconds in the microwave would have solved the problem,” someone wrote.

The ice can be heard cracking when Mr. Key cut the profiteroles in half, discovering they were frozen

The ice can be heard cracking when Mr. Key cut the profiteroles in half, discovering they were frozen

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