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The restaurant owner turned down the customer who complained about a 12 minute wait and threatened to SLEEP him

The steakhouse owner hits back on the enraged customer who complained about a 12 minute wait and then threatened to SLEEP them in a powerless rant when they were denied a free meal

  • Owner of Gatehouse Steakhouse in Dolgellau, Snowdonia hit back at the customer
  • An unhappy customer complained that he had to wait outside for 12 minutes
  • Despite the owner explaining that they were serving record numbers due to the government’s Eat Out to Help Out program, the customer still requested a refund or a free meal
  • The conversation escalated and the angry customer threatened to hit the owner

A steakhouse owner hit back a disgruntled customer by calling him an ‘absolute key’ after threatening to leave a bad TripAdvisor review for waiting 12 minutes to be seated.

Hundreds of people went to the Gatehouse Steakhouse in Dolgellau, Snowdonia to take advantage of Rishi Sunak’s Eat Out to Help Out program, but one diner was unhappy with their service, The sun reports.

The popular restaurant owner took to Facebook to share the bizarre expletive exchange with the customer, who threatened to slap them if they didn’t get a free meal or get their money back.

The owner of Gatehouse Steakhouse in Dolgellau, Snowdonia, hit back on a less than impressed customer who exploded against them for waiting 12 minutes for a seat in the restaurant

The owner of Gatehouse Steakhouse in Dolgellau, Snowdonia, hit back on a less than impressed customer who exploded against them for waiting 12 minutes for a seat in the restaurant

The customer demanded that the owner give them a refund for their meal or a free meal for their experience and threatened to leave the popular steakhouse a scathing review on TripAdvisor if they didn't comply

The customer demanded that the owner give them a refund for their meal or a free meal for their experience and threatened to leave the popular steakhouse a scathing review on TripAdvisor if they didn't comply

The customer demanded that the owner give them a refund for their meal or a free meal for their experience and threatened to leave the popular steakhouse a scathing review on TripAdvisor if they didn’t comply

The customer, whose name had been blurred by the WhatsApp screenshots, complained to the owner that he should wait.

They said ‘We had to wait 12 minutes to be seated, we were lined up outside. Do you think it’s okay? I’m not damn happy about this. ‘

Keen to maintain a level of professionalism in responding to the message, the owner apologized and explained that the restaurant had served a record number of people outside of the EOHO government scheme.

The conversation soon turned sour after the customer suggested they ‘pay the restaurant staff’s wages’ by eating there – something the owner disputed.

The angry person, who tried to blackmail the owner into giving them a free meal, then got into an explosive rant and wrote, ‘F *** you, I’m just writing as a *** review and f *** your business .

To explain the delay, the restaurant owner told the customer that they had served a record number of people in recent weeks thanks to the government's Eat Out to Help Out program.

To explain the delay, the restaurant owner told the customer that they had served a record number of people in recent weeks thanks to the government's Eat Out to Help Out program.

To explain the delay, the restaurant owner told the customer that they had served a record number of people in recent weeks thanks to the government’s Eat Out to Help Out program.

Despite the polite explanation, the customer started getting furious and the number of swear words they sent in their responses to the restaurant owner started to increase

Despite the polite explanation, the customer started getting furious and the number of swear words they sent in their responses to the restaurant owner started to increase

Despite the polite explanation, the customer started getting furious and the number of swear words they sent in their responses to the restaurant owner started to increase

And I’ll tell all my friends you’re s *** and you’re an ad who doesn’t care about customers. You really screwed me up.

“You made me and my wife wait five minutes. That doesn’t happen in Wetherspoons and you are twice as expensive as your f ***** gp ****. Cheeky c ***. ‘

The owner joked that the exchange was “ rapidly escalating, ” noting that they had never been mentioned these names before, and advising the client to enjoy the “ joys ” of Wetherspoons in the future.

As the conversation escalated, the aggressive client continued, ‘Who are you talking to your cheeky arrogant b ******. I’ll slap you f ***** g if I ever see you. P ****. ‘

To which the owner replied, “I’m at Gatehouse Steakhouse now if you want to slap me … hands full to make five pounds of coleslaw, but I can take a break.”

The company decided to share the Whatsapp messages on their Facebook page, which have since gone viral.

When the scheme ended on Monday, the company praised Eat Out to Help Out as ‘fantastic for the hospitality industry’.

The restaurant owner shared the bizarre interaction on the company's Facebook page, which has since gone viral. They praised the government plan and said it boosted their industry

The restaurant owner shared the bizarre interaction on the company's Facebook page, which has since gone viral. They praised the government plan and said it boosted their industry

The restaurant owner shared the bizarre interaction on the company’s Facebook page, which has since gone viral. They praised the government plan and said it boosted their industry

After a heated discussion, the conversation ended on a sour note, with the customer sending a series of swear words. The owner called the customer on Facebook an 'absolute key'

After a heated discussion, the conversation ended on a sour note, with the customer sending a series of swear words. The owner called the customer on Facebook an 'absolute key'

After a heated discussion, the conversation ended on a sour note, with the customer sending a series of swear words. The owner called the customer on Facebook an ‘absolute key’

The message read, ‘It has helped us reclaim so much lost revenue and there is real buzz about Dolgellau.

‘I hope all other companies enjoyed it as much as we did.

While we’ve done everything we can to maximize business and make customers happy, there is always one absolute key.

“Thank you to everyone … Tourists and our wonderful locals who are wonderful, patient and loved what we have to offer.”

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