THE READER CHAMPION: Beware of the energy supplier who is very economical with his repayments

Economy Energy: & In response to the recent speculation and circulating misinformation, we want to ensure that we at Economy Energy do not intend to close our doors. We will fully pay our outstanding ROC & # 39; s obligation. & # 39;

E.M. writes: Economy Energy supplied us with gas and electricity until we changed suppliers in April. When our final bills arrived, we found out that we had paid too little at £ 577, so asked this money to be returned to our bank account.

In September we were told that the payment could last up to 28 days because there was a backlog. In October we were told that there was no information about our request for reimbursement. In November we were told that we would be called back, but we did not have to say that.

Either this company is grossly incompetent or there is an underlying reason why it can not return money that has been due to customers for more than six months.

Economy Energy: & In response to the recent speculation and circulating misinformation, we want to ensure that we at Economy Energy do not intend to close our doors. We will fully pay our outstanding ROC & # 39; s obligation. & # 39;

Economy Energy: & In response to the recent speculation and circulating misinformation, we want to ensure that we at Economy Energy do not intend to close our doors. We will fully pay our outstanding ROC & # 39; s obligation. & # 39;

The situation at Economy Energy is worrying. As complaints have increased – many of those who have paid too much and want refunds – the utility company based in Coventry even issued the following statement: & # 39; In response to recent speculation and circulating disinformation, we want to ensure that we Economy Energy are not going to close our doors. We will fully pay our outstanding ROC obligation and the company will continue as usual for our customers. & # 39;

ROCs are jargon for certificates of renewable energy certificates – a green load & # 39; which must be paid to the supervisor Ofgem. Last weekend, The Mail on Sunday revealed that Economy Energy owes £ 15.5 million to Ofgem.

The most recent published accounts of the company show that in the year to March 2017 the profit was only a fraction of £ 2 million. Normally it should have been 2018 accounts now, but directors have asked Companies House for an extension of six months.

There is a saying in the accounting world that bad numbers last longer than good – and I do not disagree with that.

But where does this leave you and your missing £ 577? I asked Economy Energy and an official confirmed that you were pursuing your return since April last year.

He explained: "At the time Mr. M requested his final repayment, we were in the process of changing our internal procedure for authorizing and releasing funds.

& # 39; This was done to make the process faster and more efficient. Unfortunately, Mr. M.'s repayment was therefore caused by a colleague of mine, which made it available. Then the pursuit had to be corrected by Mr. M. "So again, where does this leave the question of your missing £ 577?

& # 39; There is a saying in the accounting world that bad numbers last longer than good - and I do not disagree for a minute, & # 39;

& # 39; There is a saying in the accounting world that bad numbers last longer than good - and I do not disagree for a minute, & # 39;

& # 39; There is a saying in the accounting world that bad numbers last longer than good – and I do not disagree for a minute, & # 39;

I was insured by the same official: "I agree that this has been going on for too long and that the service Mr. M has received is far from the level we are aiming for." I have now pursued Mr. M's return. to ensure that it is credited to his bank account this week. & # 39;

Unfortunately that conversation was on November 19 – and you still have not received a cent of your missing money.

To make it worse. Energy will not talk to me now.

I wish I could assure you that I know the company is healthy, but it owes millions to Ofgem and its bank, HSBC, has a burden on all of the company's assets, making it bite the first time on everything that still is over if the company collapses.

If a gas or electricity supplier fails, customers will not be cut off. Ofgem organizes a switch to a new supplier. But this does not help you. You have already switched.

Anyone who is considering moving to the company in Coventry must take a warning. Existing customers must keep an eye on their direct debits and not obtain a large credit balance.

MY HOUSEHOLD IN SPAIN WAS PERFECT … UNTIL I HAD A BOL OF £ 75

C.A. writes: We have picked up a Fiat Tipo rental car from Avis at the airport of Girona in Spain. It was the best pick-up we ever had, without any pressure to take out additional insurance when I explained that we already had it.

As usual, the car came with a full tank of petrol and I was asked to sign a Spanish form in which I agreed to return it with a full tank. I did all this and sent the car back with a full tank, but my next credit card account showed a payment of € 84 (about £ 75), apparently for protection of the windshield. Avis says I signed up for this, even though I was told that I was signing up for petrol.

Customer service is a top priority for us and this includes providing maximum clarity around costs & # 39 ;, emphasize car rental company Avis

Customer service is a top priority for us and this includes providing maximum clarity around costs & # 39 ;, emphasize car rental company Avis

Customer service is a top priority for us and this includes providing maximum clarity around costs & # 39 ;, emphasize car rental company Avis

When you contacted Avis and explained that you did not know anything about a protection premium for the windshield, the car rental company apologized for a voucher for € 60 for your next rental period. You have rejected this because you have no plans that require a rental car.

I asked Avis to comment and a spokesperson told me: "Customer service is a top priority for us and this means maximum clarity around costs. Where possible, the paperwork is delivered abroad in the preferred language of the customer and in the local language, to avoid misunderstandings and to offer our customers complete transparency about their booking. & # 39;

But this does not say anything about what actually happened to you. I pressed Avis and then added that while a separate, unsigned page of the lease is indeed in English, and the ticket office at the airport would have advised you to study it before signing the top page in Spanish, it can not be certain that staff followed this procedure. Hence the apology and the offer of a voucher.

So, let me add a few words of myself to Avis: Es legal, pero no es justicia. It is legal, but it is not justice.

WE KEEP YOU IN THE HOLES!

Company Secretary Greg Clark has taken legal action to close a company that was unmasked by The Mail on Sunday for the removal of companies that thought they were sponsoring a sponsor against drugs.

DATA Northern Limited, based in Stockport, is called – small companies, which give the impression that they are a charity that is connected to the police.

In 2013, I reported that this company was a commercial enterprise and not a charitable organization, and that it was closely associated with a similar profitable company called TIB (North) Limited, which asked companies to pay for booklets that warn teenagers against sexually transmitted infections.

In 2017 I again warned that DATA Northern was not a charitable organization. This was after a reader who was asked to enter & # 39; ninety-one & # 39; to pay for drug awareness bulletins that had to be sent to a local school, got £ 199 for only 30 cheap booklets.

TIB (North) Limited was closed by the High Court in 2014. Now, after an investigation by the insolvency service, DATA Northern has been placed in provisional liquidation. The official recipient took over the management of the company and its assets in anticipation of a full hearing in February.

THIS IS MONEY FIVE OF THE BEST PARTY MONEY

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